Assistant Restaurant/ Hospitality Manager
About The Position
The Assistant Hospitality Manager supports the Restaurant Manager in overseeing daily operations, leading staff, and ensuring an exceptional guest experience. This role requires a hands-on leader who can seamlessly balance floor management, team training, and administrative duties in a fast-paced environment. Sendik's Food Markets is a family-owned company with a century-long tradition of providing "only the best." We operate 17 store locations across Southeastern Wisconsin, blending the warmth of a local grocer with the energy of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.
Requirements
- 2–3 years of supervisory or management experience in hotels, resorts, or full-service restaurants.
- High school diploma required
- Proficiency with Point-of-Sale (POS) systems, scheduling software, and basic office programs.
- Excellent communication, strong conflict resolution, and proven time management abilities.
- Current food handler and alcohol service certification (or willingness to obtain within 30 days).
Nice To Haves
- Associate’s or Bachelor’s degree in Hospitality Management is a plus.
Responsibilities
- Maintain a strong floor presence during peak hours to ensure smooth operations and high service standards.
- Address and resolve guest complaints promptly with a professional, solution-oriented approach.
- Execute opening and closing procedures, including facility securing and daily cash drop audits.
- Ensure strict adherence to food safety, liquor laws, and workplace safety regulations.
- Onboard, train, and continuously develop front-line team members to uphold service standards.
- Create and optimize weekly staff schedules to meet labor targets and operational demands.
- Lead daily pre-shift meetings to communicate goals, policy updates, and daily specials.
- Monitor staff performance and provide constructive feedback and coaching.
- Track, audit, and order supplies and inventory to prevent shortages and control waste.
- Oversee daily till reconciliation, petty cash tracking, and safe audits.
- Assist the Restaurant Manager with tracking daily costs, revenues, and payroll processing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
