Assistant Resort General Manager

Pyramid Global Hospitality

2d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About our property: Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. OKANA Resort & Indoor Waterpark is seeking a highly motivated, strategic, and operationally driven Assistant General Manager (AGM) to support the overall leadership and success of the resort. This role serves as a key partner to the General Manager, providing day-to-day operational oversight while driving excellence in guest satisfaction, financial performance, and team engagement. The AGM will play a critical leadership role in ensuring operational consistency, fostering a strong culture of accountability, and supporting the long-term growth and success of the property.

Requirements

Proven leadership experience in a high-volume resort or hospitality environment
Strong operational knowledge across multiple departments (Rooms, F&B, Recreation)
Demonstrated ability to lead teams, drive engagement, and deliver results
Financial acumen with experience managing budgets and performance metrics
Exceptional communication, problem-solving, and decision-making skills
Flexibility to work varied schedules, including weekends and holidays
Commitment to fostering a positive, inclusive, and high-performing culture

Responsibilities

Oversee daily operations across all departments, including Rooms, Food & Beverage, Waterpark Operations, and Guest Services
Ensure seamless execution of service standards and operational procedures
Partner with department leaders to drive efficiency, consistency, and service excellence
Lead, coach, and develop department leaders and curators to achieve performance expectations
Foster a culture of engagement, accountability, and continuous improvement
Support talent development, succession planning, and workforce planning initiatives
Champion a guest-first culture focused on personalized, high-quality experiences
Monitor guest feedback and implement service recovery and improvement strategies
Ensure consistent delivery of brand and service standards across all touchpoints
Support budget development, forecasting, and financial performance tracking
Drive revenue optimization strategies and cost-control initiatives
Analyze operational metrics and implement corrective actions as needed
Assist in executing the resort’s strategic initiatives and operational goals
Partner with senior leadership on long-term planning and business growth strategies
Identify opportunities for innovation and enhanced guest offerings
Ensure compliance with all company policies, safety standards, and regulatory requirements
Maintain a safe and secure environment for guests and curators
Support internal audits, inspections, and operational compliance reviews