ASSISTANT RESIDENCE MANAGER

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

just now•Onsite

About The Position

Under general supervision, assists the Residence Manager with overseeing the day-to-day operations of the house and provides intake and case management services to individuals in the residence. Assures the maintenance of a healthy, safe and therapeutic environment within the program. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment.

Requirements

A high school diploma or equivalent and at least two (2) years practical experience working with individuals with intellectual/developmental disabilities or associate's degree or successful completion of at least (60) hours of college study in human services field and at least one (1) year of practical experience with individuals with intellectual/developmental disabilities. OR bachelor’s degree in human services or related field and six (6) months of experience working with individuals with intellectual/developmental disabilities.
Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
Possess excellent verbal and written communication skills.
Previous experience working with diverse populations, including low to moderate-income families.
Ability to multi-task and prioritize duties.
Ability to travel in all weather conditions throughout the counties served.
Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
Ability to maintain absolute confidentiality in regard to all records reviewed including consumer records, employee records and billing records.
Proficiency and experience with PC’s and Microsoft applications.
Ability to analyze and interpret data and to handle problem resolution.
Maintain absolute confidentiality in regard to all records reviewed including individuals’ records, employee records and billing records.
Possession a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
Continuous use of a reliable, registered and insured vehicle.
Demonstrate full adherence to the CCFCS Code of Conduct and all policies/procedures related to compliance.
Demonstrate commitment to Agency Mission Statement.
Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.

Responsibilities

Follows protocols that will result in a safe and well-maintained environment.
Initiates request for general maintenance issues and tracks completion.
Reports problems or concerns to the Residence Manager or the VP of Housing Services.
Participates in cross-departmental collaboration to develop and maintain best practices in residential care.
Monitors prescription/medication system to ensure compliance as identified in Agency policy/procedures and NYS Health Department.
Receives medication from clients on admission and establish a medical log for each client.
Ensures 100% accuracy of medication monitoring and compliance with Agency protocols.
Ensures safe disposal and discharge of medication upon client discharge.
Assists the Residence Manager with the purchase and preparation of food.
Plans, purchases necessary food and monitors implementation of meals with the guidance of a licensed nutritionist.
Manages food/supply inventories and stocks food supplies.
Responsible for coordinating or preparing 3 meals per day, 7 days per week.
Follows Department of Health regulations for food preparation and storage.
Maintains required documentation for the residence.
Assists with the billing each month.
Submits all bills, invoices or receipts generated for the residence to the Administrative Assistant for signature.
Maintains and balances petty cash.
Assists the Residence Manager with the management of residence staff.
Provides direction and coaching for staff when necessary.
Assists with the preparation of the work schedule.
Acts as the “on call” supervisor during specified times.
Maintains a caseload of clients and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines.
Assesses new program referrals and completes relevant screenings.
Creates, implements and monitors comprehensive care plans and goals.
Assists in obtaining support for clients to include health insurance, DSS, CPS and housing needs.
Transports clients to relevant appointments, activities and meetings to include DHS and apartment viewings.
Assists in discharge planning to assure a safe transition.
Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs.
Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled to or eligible for.
Knowledgeable about community housing resources and able to link clients to these opportunities and services.
Participates in relevant Agency meetings and/or trainings.
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
Other duties as assigned