Assistant Residence and Services Manager

AccorHotel • Lake Louise, AB

3d • Onsite

About The Position

As the Assistant Colleague Services Manager at Fairmont Chateau Lake Louise, you will support the daily experience of up to 900 residents. This community-focused role supports housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents.

Requirements

• Must be able to comfortably lead, inspire, and performance manage a team of 15+ employees
• Highly empathetic, with strong conflict resolution skills
• Previous experience in a supervisory or other leadership role required
• Working knowledge of Microsoft Suite applications required
• Valid class 5 license required

Nice To Haves

• Previous customer service, administration and housekeeping experience an asset
• Prior experience in administration of property management or maintenance software an asset
• Understanding of property maintenance and preventative maintenance an asset
• Demonstrates initiative, and the ability to work with minimal supervision

Responsibilities

• Deliver excellent, thoughtful, and emotionally intelligent service to staff and residents
• Supervise, lead, and train a diverse team, fostering a positive and inclusive work environment
• Demonstrate a hands-on leadership style with a willingness to learn all agent tasks; confidently train team members and perform all duties required to achieve guest service goals
• Assist with the employee arrival experience, ensuring each new resident is provided with clean, well-maintained, and fully prepared housing
• Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook and lease agreements
• Oversee daily housing operations, including assigning duties, managing the housing inbox, liaising with employees and residents, conducting daily briefings, and inspecting completed work
• Collaborate with Human Resources, Security, and Executive teams to maintain effective communication regarding resident relations and ensure appropriate support is provided
• Support departmental administration, including lease agreements/renewals, rent payments, employee and resident documentation, health and safety programs, uniform distribution, payroll coordination, waitlist management, unit assignments, mail processing, and resident services
• Work with the leadership team to achieve annual departmental goals, including developing and implementing action plans based on Employee Engagement and Colleague Services Survey results
• Manage inventory and order supplies as required
• Maintain a clean, safe working environment and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and sustainability initiatives
• Assist with additional responsibilities as assigned, including small projects such as suite, recreation, and common area renovations, as well as supporting new colleagues’ Housing Orientation
• Carry out any other tasks as assigned

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed