Assistant Registrar for Student Records and Success Operations

Henry Ford College•Mi, MI

1d•Hybrid

About The Position

Henry Ford College presents an opportunity for an Assistant Registrar for Student Records and Success Operations. Reporting to the Registrar, this position provides operational leadership for academic records processing, student academic standing workflows, and Registrar service delivery functions. The role ensures accurate, timely, and student-centered records administration across the student lifecycle, including academic progression, graduation, and institutional compliance processes. Working collaboratively with academic and student services departments, the Assistant Registrar supports enrollment management, student persistence, and policy implementation through effective operational practices. This position serves as a functional lead responsible for coordinating staff workflows, interpreting academic regulations, and advancing continuous service improvement.

Requirements

Bachelor’s degree from a regionally accredited institution
Minimum of five (5) years of progressively responsible experience in registration, academic records, or higher education student services operations
Experience coordinating operational workflows or staff assignments in a service environment
Thorough and applied knowledge of FERPA and academic policy compliance
Ability to interpret academic regulations and apply them to student cases
Strong written and verbal communication skills
Ability to collaborate effectively across academic and administrative departments
Ability to manage cyclical deadlines in a high-volume service environment
Ability to maintain confidentiality and handle sensitive student information
Demonstrates ability and concern for delivering exceptional service to internal and external customers. Establishes and maintains effective relationships.
Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders. Understanding and adherence to HFC policies and procedures.
Creates a positive, team-oriented environment by working with colleagues (internal and external) and promoting a culture of collaboration and shared purpose. Demonstrates strong communication and interpersonal skills to work with diverse groups, helping to ensure clear, respectful, and effective interactions across the college community.
Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.
Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.
Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.
Upholds high ethical standards; maintains trust; and recognizes the impact of one’s actions on the institution and community.

Nice To Haves

Experience supervising or coordinating registration or records processing workflows
Experience supporting academic standing or graduation processes
Experience training staff on policy and procedures
Experience supporting appeals or exception-based processes
Experience working with student information systems in a college or university environment

Responsibilities

Oversees daily academic records processing and operational workflows within the Registrar’s Office
Coordinates academic standing processes including probation, dismissal, and academic eligibility determinations
Manages and oversees operational processing and data integration between the College’s student information system (Colleague) and curriculum/course scheduling management platform (Coursedog) to support accurate course scheduling, registration, and academic records processes.
Manages graduation certification and commencement coordination
Interprets and applies academic policies and regulations to student cases and appeals
Serves as the primary operational liaison between the Registrar’s Office and academic departments
Provides guidance and training to staff regarding procedures, regulations, and service standards
Monitors service delivery to ensure timely and accurate records administration
Supports dual enrollment and external partner records coordination
Assists in development and documentation of policies and operational procedures
Participates in assessment and continuous improvement initiatives
Coordinates operational communications to students and campus partners
Performs other related duties as assigned, qualified or trained to perform.