Assistant Registrar - Admissions Processing

Ivy Tech Community College•Indianapolis, IN

1d•$48,000 - $50,000•Onsite

About The Position

This position is responsible for overseeing the processing functions of the office. In addition, this position oversees those employees directly involved with Admissions processing. Admissions processes that include Admissions functions such as guest students, Ivy Connect, and high school transcripts. This position interacts positively with potential and current students and other customers from within and outside the College. This position is responsible for composing, preparing, analyzing, and editing reports, correspondence, and material of both a general and confidential nature as needed by the college. In addition, this position is also expected to support outlying Central Indiana Region sites express enrollment needs.

Requirements

Bachelor’s degree.
At least one year of experience in a college setting.
Knowledge of or the ability to learn accepted policies and practices in higher education relating to granting credit and degrees, course structure, and grading practices.
Excellent written and verbal communication skills.
Ability to identify, research and report viable options for problem resolution.
Ability to expedite processing, track and verify processes and follow up without direct supervision.
Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse student, faculty, and staff population.
Strong customer service orientation.
Strong organizational skills and attention to detail.
Ability to handle difficult situations and work effectively under stress.
Excellent working knowledge of Microsoft word processing, spreadsheet, and database software and the student information system.

Nice To Haves

Proficiency in a data retrieval tool.
Bachelor’s degree in Business, Public Administration or Higher Education.
Prior work experience in a Registrar’s Office.

Responsibilities

Provide strong customer service and/or student advocacy as demonstrated through a positive attitude of approachability, adaptability, strong problem solving and desire to identify and support student success.
Act as a liaison to staff/faculty/administration outside of the Office of the Registrar.
Engage in behaviors that create an inclusive environment in which all people are valued and supported.
Does not stop with the first or the easiest answer to a customer, but gets to the root cause of the problem, question, or issue to solve it quickly and professionally as possible.
Supervise the processing team and all processing functions.
Process High School Transcripts.
Process Guest Student applications and Guest Student reports.
Train staff (new and continuing) on Banner tasks.
Utilize knowledge of accepted policies and practices in higher education relating to processing functions.
Possess knowledge of accreditation requirements and policies concerning accreditation and transfer work.
Conduct registration, change of enrollment/information and other student related enrollment activities to cover front line during busy periods.
Maintain regular contact with School and Program Chairs concerning course equivalencies.
Determine daily priorities and anticipated workload.
Respond to inquiries from students, faculty, staff, and the general public.
Maintain and search student confidential files for accuracy and completeness.
Triage/referral to identify and resolve issues.
Supervise and provide direct support and guidance for data entry to other staff, faculty and departments.
Provide ongoing overall troubleshooting with internal and external customers to maximize customer service.
Provide training and assistance, as needed, on student information system.
Work closely with the Transfer Center and Academic Affairs to ensure accurate information is being used to assist students.
Define, understand and use student information system as necessary.
Process information that is confidential in nature.
Respond to internal requests of processes and clarification of data entered.
Understand and use U.Achieve.
Be able to train faculty and staff to use U.Achieve for advising purposes.
Scan, verify, and index student record documents in less busy work periods.
Assist with admissions processing (regular admissions applications, guest student applications, high school and college assessment waivers, etc.), particularly during peak times for the various processes included.
Assist with any Student Affairs projects (either inside or outside of the Registrar’s Office) in which additional assistance is needed.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services