Assistant Regional Service Manager

Milton Rents•City of Syracuse, NY

1d•$85,000 - $115,000•Hybrid

About The Position

Milton Rents is seeking a dynamic Assistant Regional Service Manager to oversee multiple service locations and lead equipment rental operations. This role involves driving growth, building high-performing teams, and delivering exceptional customer experience. The position offers a pay range of $85,000 - $115,000, is bonus eligible, and provides a comprehensive benefits package.

Requirements

Bachelor’s degree or equivalent experience.
7–10+ years of progressive leadership experience, including multi-unit P&L responsibility.
Proven track record in sales leadership, customer service, and team development.
Strong business acumen and proficiency in Microsoft Office and operational systems.
Excellent communication, negotiation, and problem-solving skills.
Valid driver’s license with a clean driving record.
Extensive travel to and from Milton Rents branch locations.

Nice To Haves

Industry experience in equipment rental, construction services, or industrial operations is a strong plus.

Responsibilities

Assist the Regional Service Manager with organizing and managing daily workflow.
Help identify and prioritize shop issues and concerns.
Exhibit positive and effective interaction with customers, fellow employees, Management and Equipment manufacturers.
Uphold safety practices and standards.
Ensure company practices, procedures, and policies are in place and followed.
Uphold safety commitments, policies, and procedures established by Milton Rents.
Manage the maintenance and repair of a multimillion-dollar Rental Fleet.
Assure that the equipment is available as required to meet both rental and customer needs.
Inspect and evaluate equipment after maintenance and repairs.
Perform safety and operational checks of “Rent Ready” equipment.
Manage and oversee all parts ordering to ensure timely repairs on rental and customer equipment.
Handle any customer related issues involving the operation, functionality, safety, and condition of all equipment.
Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems.
Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments at all locations.
Influence and promote customer satisfaction, service, and support.
Develop and maintain effective parts and service department processes to ensure customer satisfaction.
Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
Manage training schedules and assist in the development of Service Technicians.
Communicate with and hold employees accountable to performance expectations.
Create, drive, and support a safety culture within the Parts and Service Departments.
Promote a positive work environment for all employees to succeed.