Assistant Regional Manager

ClearCaptions LLC•Atlanta, GA

19d•$72,000 - $75,000•Remote

About The Position

ClearCaptions is seeking a motivated Assistant Regional Manager to join our fast-paced, growing company. This role is responsible for the installation and training of new customers, as well as the growth and retention of ClearCaptions customers within an assigned region. The Assistant Regional Manager will actively hire, train, develop, and manage Part-Time Territory Training & Sales Managers (PT TTSMs). PT TTSMs are responsible for accepting marketing work orders, installing and training new customers, generating new revenue through customer acquisition and referrals, and retaining existing customers through excellent service. This is a Remote position reporting to the Regional Sales Manager.

Requirements

1-2 years of service sales and / or sales management experience.
Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs.
Must be able to demonstrate a minimum 1-2 years of consistently meeting quota.
Must be able to work from a local home office equipped with high-speed Internet.
Must be able to travel extensively (up to 50%) within assigned region. Travel will also be to corporate and events nationally.
Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
Strong analytical, planning and budgeting skills.
Ability to influence others.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Willingness and ability to work flexible hours and travel (up to 50%); will include some overnight travel.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).
Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Nice To Haves

1-2 years of experience managing and developing a team preferred.
Prior installation experience is desirable.
A four-year college degree or equivalent experience preferred.

Responsibilities

Achieve assigned sales and service acquisition and retention quota objectives daily, weekly, monthly, and annually.
Maintain territory sales staff by recruiting, selecting, orienting, training, and mentoring employees for success.
Manage and ensure PT TTSM’s are following all policies and procedures for time punches and monitoring hours to ensure they average between 25-30 hours worked per week.
Manage territory representative’s performance by coaching, taking action to improve performance; planning, monitoring, and evaluating results.
Travel to PT TTSMs when needed for follow-up training.
Actively work with direct training/sales team to coach and train on accepting, qualifying, scheduling/moving new customer installations to maximize their time.
Actively work with direct training/sales team to coach and train on growing users in their territory though customer referrals.
Work with PTTTSM’s to ensure customers are validated and all compliance policies are followed.
Manage the inventory of ClearCaptions products and ancillary equipment for the Territory.
Coach PT TTSM’s on how to evaluate the customer’s communications needs and propose the appropriate ClearCaptions solution to satisfy those needs.
Create and monitor the territories assigned to each PT TTSM.
Manage, administer, and report on Territory results and issues.
Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team.
Continually upgrade talent through timely talent management, development, succession planning and recruitment.
Be an expert for the PT TTSMs on how to: Territory management to schedule and follow-up customer installations, Conducting onsite and in-depth customer training on caption telephone services, Increasing new customer acquisitions in a region through customer referrals, Retention of existing customers.
Use Salesforce and ensure proper documentation is completed.
Work with Customer Support.