Assistant Regional Manager

Red Coats, Inc.•Norfolk, VA

1d•Onsite

About The Position

The Assistant Regional Manager will assist the Regional Manager with operations for Red Coats in Norfolk, Virginia, within the assigned Region. The successful candidate will oversee the NL Nusbaum, Norfolk portfolio, and assist the Regional Manager with other accounts as necessary. The Assistant Regional Manager will report to the Regional Manager and will be responsible for quality assurance, adherence to scope of work, hourly employee supervision, payroll, and supply ordering and growth of the region.

Requirements

Customer service experience
Attention to detail and ability to maintain accurate records and details.
High-quality standards and strong leadership skills
People skills, strong communication, persuasive demeanor, effective delegator, and developer of leaders
Ability to function in a fast-paced environment with ability to multi task

Nice To Haves

2 years of management experience in the cleaning industry is preferred.

Responsibilities

Conduct physical inspections on an ongoing basis for all accounts ensuring each account is visited as needed and a report is submitted.
Maintain standards of appearance and performance of cleaning staff assigned to all client locations.
Track contract expirations and ensure continued service and business retention.
Be aware of contract deliverables and work with supervisors to ensure compliance.
Provide direct supervision to cold start accounts devoid of on-site supervision.
Establish productive and consistent customer contacts and maintain records of contacts with customers, return all customer calls ASAP.
Rapidly respond to and assist in addressing customer issues, ensure documenting these issues and resolutions, and review with the supervisor where applicable.
Set up master schedules and approve timesheets through the company software program.
Assist and support account managers/site supervisors.
May assist with accounts receivable and provide support in collections if/when directed.
Assist in control of Cost of sales, direct labor, overtime, non-billed labor, vacation/time off, uniform, supply & equipment expense.
Identify needs for wage and billing increases.
Be proficient with timekeeping software in the management of job modifications and have a working knowledge of the job to start the process.
Be aware of leads and growth potential in your Region and communicate with the Division Manager, BDM, or Divisional Vice President.
Keep abreast of pertinent competitor information.