Assistant, Reception

Houston Community College • Houston, TX

5d • Onsite

About The Position

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties.

Requirements

• High school diploma or equivalent required
• 1 year related experience required
• Valid Texas Driver License
• Telephone skills
• Communication skills
• Customer Service Skills
• Serving customers
• Delivering high quality work
• Communicating effectively
• Using creative problem solving
• Prioritizing effectively
• Using technology effectively
• Being resourceful
• General Office.
• Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner.
• Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements.

Nice To Haves

• 2 years experience preferred

Responsibilities

• Answer and transfer telephone calls, handling multiple lines.
• Expedite phone calls by giving clear, concise, specific information.
• Provide excellent customer service to all callers and visitors.
• Provide current and correct information to visitors and callers.
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department.
• Greet visitors and directs them to appropriate personnel or department.
• Maintain and update phone list for college offices and departments.
• Perform other duties, tasks and assignments as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED