Assistant Reception Supervisor
Brigham Young University•Provo, UT
•$21 - $27•Onsite
About The Position
This position supports the BYU Student Health Center reception team by helping supervise student receptionists, coordinate schedules, training staff, auditing work quality, and ensuring consistent front desk operations. This role plays a key part in providing excellent patient service and maintaining efficient clinic operations while supporting the mission of BYU.
Requirements
- A firm commitment to the mission of BYU.
- Minimum of 2 years of experience in an office environment.
Nice To Haves
- 3+ years of experience in a healthcare business office or reception environment.
- Knowledge of HIPAA, OSHA, and FERPA.
- Experience using an Electronic Medical Record (EMR) system.
- 1+ year of training or supervisory experience.
Responsibilities
- Assist with hiring, scheduling, and supervising student receptionists.
- Coordinate front desk operations and serve as point person when the Reception Supervisor is absent.
- Update reception procedures and coordinate monthly training meetings.
- Train new receptionists and maintain the reception training manual.
- Serve as a resource for reception staff and coordinate scheduling questions with Student Health Center departments.
- Perform reception duties as needed.
- Audit receptionist work, provide feedback, and address business office and clinician corrections.
- Identify workflow improvements and assist with clinician scheduling.
Benefits
- 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
- Employee assistance program, available to the employee and all members of their household
- Tuition benefits for employees and eligible family members
- Access to athletic facilities
- Excellent medical/dental benefits
- Short/long-term disability benefits
- Paid parental and maternity leave
- Wellness Program
- Free on-campus parking
- Free UTA passes for employees, spouses, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
