Spa Reception Supervisor

The Marcus Corporation•Lake Geneva, WI

4d•Onsite

About The Position

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Front Desk Supervisor at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will provide efficient, courteous, and quality service to our guests, report all resort revenues and settlements, maintain associated records and databases, and be responsible for the day-to-day operations of the spa’s reception. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

Requirements

High School diploma or equivalent required
6 months or more in previous work experience in a guest service position required, preferably within the hospitality industry.
Previous supervisory skills required.
Excellent communication and customer service skills
Ability to establish and maintain an effective relationship with all department management, staff, personnel, and general public.
Must be cooperative, willing to assist others, dependable, trustworthy, and patient.
Must be able to stand, walk, use hands, and reach for more than half of the normal work day.
Must have the ability to work with a team in a fast paced environment while multitasking.
Able to work independently, has good judgment, problem solving, and decision-making skills.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Ability to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch)
Post and verify that room, tax, and resort fee have been run on all occupied rooms; check and balance all food and beverage systems
Receives and resolves guest’s complaints and provides information within scope of authority
Completes shift checklist
Monitors front desk areas for safety, security, and appearance
Reports any injuries, accidents or problems as necessary
Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance, and any repair work
Responsible for accurate cash control to include keeping cash drawer at a minimum, ensuring that all funds are accounted for, and deposits are made according to policy
Perform other duties as assigned

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment)
company-paid life insurance
employee assistance program offer
401k with employer match