Assistant Property Manager

Avenue5 Residential • San Antonio, TX

2d

About The Position

The Assistant Property Manager assists the Property Manager with the overall operations of the property. The role supports efficient property operations, supplier contracts and maintenance, lease administration, monthly reporting, and positive experiences for residents, associates, and property owners. It also involves resident satisfaction and retention, accounts receivable, financial and leasing reports, lease administration, property inspections, staff training, and resident relations. The Assistant Property Manager assumes responsibility for property operations when the Property Manager is absent and complies with company policies and applicable health and safety requirements and laws.

Requirements

• High school diploma required.
• Two to three years of property management experience required.
• Knowledge of resident rental lifecycle activities required.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to communicate technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills and the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Bachelor’s degree preferred.
• Real estate license preferred, though it may be required in some locations.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Assist the Property Manager with day-to-day property operations, resident satisfaction, retention, and resident lifecycle activities.
• Follow the operational guidelines established in the property management agreement.
• Maintain accounts receivable by collecting and posting rent, making daily bank deposits, and maintaining an accurate, balanced rent roll.
• Complete daily, weekly, and monthly financial and leasing reports accurately and on time.
• Audit records and files to identify lease expirations, delinquent accounts, unlawful detainers, and other items requiring administrative action.
• Collect delinquent balances from previous residents.
• Process evictions, including necessary paperwork, serving notices, and attending court hearings.
• Lease apartments as needed and shop competitive properties.
• Inspect buildings and grounds for safety and cleanliness and alert maintenance staff to repair needs.
• Process move-ins, move-outs, and lease renewals.
• Audit new and current lease agreements and resident files for accuracy.
• Assist the Property Manager with training staff in leasing, traffic entry, marketing, maintenance, and general office operations.
• Prepare routine correspondence, rental notices, letters, and memorandums.
• Assist the Property Manager with resident relations and problem resolution.
• Assume responsibility for property operations when the Property Manager is absent.
• Comply with company policies, applicable health and safety requirements, and applicable local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED