Assistant Property Manager (Affordable Housing) MD, DC & Northern, VA.

Enterprise Community Partners•Washington, DC

1d•$24 - $27

About The Position

The Assistant Property Manager helps ensure a safe, attractive living environment, high-quality service, resident satisfaction, operational efficiency, and strong financial results. The role serves as Property Manager in their absence and may provide team direction or act in a supervisory capacity under the Property Manager’s direction, although it has no direct reports. The position interacts routinely with residents and communicates professionally with associates, management, and guests. It supports sales, marketing, leasing, occupancy, lease renewals, rent collection, delinquency management, recordkeeping, operational and financial reporting, expense processing, resident services initiatives, and compliance with company policies, the Fair Housing Act, program requirements, and external regulations. The Assistant Property Manager also attends required training, keeps the Property Manager informed of matters affecting operations, supports other communities as assigned, and performs other duties as assigned. The role requires at least three years of property management, leasing, or related experience; a high school diploma or GED; and NCHM COS and TCS certifications, equivalent recognized compliance training and experience, or the ability and commitment to obtain certifications at the next available course offering. Candidates need strong organizational, communication, problem-solving, computer, customer-service, interpersonal, and detail-oriented skills, the ability to manage multiple priorities and a high volume of calls, and reliable transportation. The position is listed for Maryland, Washington, DC, and Northern Virginia. The stated pay range is $24 to $27 per hour. Enterprise describes a comprehensive total rewards package that includes annual performance bonuses, paid leave, insurance and other benefits, and learning and development opportunities.

Requirements

At least three years of experience in property management, leasing, or a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment, with strong organizational and follow-up skills and the ability to manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with a diverse group of associates, residents, and external agencies.
Reasoning, logic, and problem-solving skills to resolve typical operational issues.
English reading ability sufficient to understand policies and procedures, safety notices, general business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to quickly learn new applications.
Excellent interpersonal skills, positive attitude, enthusiasm, energy, and a strong customer-service orientation to older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.

Responsibilities

Help ensure a safe and attractive living environment, exceptional quality and service, resident satisfaction, operational efficiency, and strong financial results.
Serve as Property Manager in their absence and provide direction to the team when the Property Manager is absent.
Communicate effectively and courteously with residents, associates, management, and guests, addressing concerns promptly and professionally.
Implement on-site and off-site sales and marketing activities to achieve occupancy goals; recommend adjustments based on market conditions, competition, apartment turnovers, and other relevant factors.
Monitor competitive properties and market trends and make recommendations as appropriate.
Comply with company policies and procedures and external regulatory requirements, including the Fair Housing Act and applicable program requirements.
Show and lease apartments, qualify prospective residents, and manage lease renewals.
Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
Promote resident services initiatives with the Resident Services Department and engage residents in social, educational, and planned activities and events.
Prepare, monitor, and distribute operational and financial reports.
Assist with processing property expenses, including vendor invoices.
Attend required training sessions.
Keep the Property Manager informed of information that could affect property operations.
Support other communities as assigned by management and perform other duties as assigned.
When acting in a supervisory capacity under the Property Manager’s direction, participate in recruiting, interviewing, hiring, training, assigning and directing work, performance appraisal, rewards and counseling, and addressing complaints and resolving problems in accordance with company policies and applicable laws.