Assistant Property Manager - Ember Apartments

B-T Washington•Lynnwood, WA

2d•Onsite

About The Position

As an Assistant Property Manager at Ember Apartments, you will be responsible for assisting the Property Manager with the professional day-to-day management of the property. The Assistant Manager is a highly organized, self-starter, creative, high-energy person with exceptional customer service, leasing management and business management skills. Learn more about this property here: www.emberapartments.com

Requirements

Minimum 2 years experience in property management or related field.
Computer literate; proficient with productivity software including MS Office, Office 365 and Google Docs.
Ability to learn quickly required.
Ability to manage time efficiently and prioritize workload to meet deadlines.
Show accountability for all work and actions.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Ability to handle resident concerns with professionalism, empathy, and confidence.
Detail-oriented with a knack for catching the small things before they become big things.
Comfortable working in a fast-paced environment where no two days are exactly alike.
Ability to collaborate with multiple departments and build positive working relationships.
Strong problem-solving skills and a proactive mindset.
Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

Previous property management, leasing, hospitality, customer service, or administrative experience preferred.
4 year college degree preferred.
ARM designation desired.
Experience with Entrata desired
Bring positive energy to the team, especially on busy days.
Know that a sense of humor and adaptability can go a long way in property management.

Responsibilities

Perform leasing duties as needed.
Audit and review resident files, and standard market rate applications.
Assist in preparing and adhering to the marketing and leasing plan.
Have an up-to-date and comprehensive understanding of market trends, comparable properties and the target demographic.
Collaborate with property manager to assess changes in the rental market through analysis of traffic and historical records.
Anticipate upcoming occupancy changes and maintain a leasing plan in order to prevent vacancy loss.
Have a clear understanding of brand execution through all interactions and experiences to ensure brand integrity.
Maintain Fair Housing guidelines while being culturally aware and be able to work with diverse groups of people and interests.
Provide superior customer service at all times and continually review and improve customer service strategies.
Respond to incoming resident issues and manage responses on the resident portal.
Arrange and facilitate resident events, happy hours, programs, etc.
Organize, manage, and implement rental agreement renewal program.
Maintain regular, effective communication with residents.
Assist with completing and distributing legal notifications to residents, receivables, payables, and delinquency.
Review and adhere to the budget.
Complete all necessary reporting including, but not limited to, leasing traffic reports, market surveys, and social media analytics in a timely manner.
Review and send weekly leasing reports to Property Manager.
Assist Property Manager to prioritize, schedule and monitor daily activities, service requests, inspections, make-ready priorities and construction/improvement projects.
Perform daily property walk through to identify maintenance issues and prepare for preventative maintenance.
Respond quickly and appropriately to emergencies, including being on the non-primary after-hours emergency contact list.
Organize and maintain systems of documentation and ensure paperwork is complete, accurate, and submitted in a timely manner.
Maintain and run renter’s insurance tracking program, parking and storage log, bike room audits, file audits, etc.
Work independently without direction, complete follow through on all assignments, and identify projects in areas needing improvement.
Maintain a clean, organized work area.
Must communicate professionally, concisely, and accurately in person and in writing.