Assistant Property Manager (multi-site)

Pilot Ventures LLC • Seattle, WA

2d • $26 - $28 • Hybrid

About The Position

Pilot Property Management is seeking an Assistant Property Manager (APM) to support the operations for a portfolio of multifamily real estate properties in the greater Seattle area. The APM will work closely with Portfolio Managers, interact with a variety of building types, locations, vendors, and tenants, and serve as a primary point of contact for residents, embodying the company's professionalism and can-do attitude. The role requires a focus on long-term client success and operating properties as if they were the company's own. The ideal candidate thrives in a fast-paced environment, enjoys working with people, takes pride in supporting smooth property operations, is detail-oriented, organized, and eager to collaborate to deliver outstanding service.

Requirements

• Minimum 2 years’ experience in customer service, retail, or administrative roles
• Reliable personal transportation for daily travel between property sites throughout the greater Puget Sound area
• Valid Washington driver’s license with an insurable driving record
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Strong organizational skills and ability to adapt to a fast-paced, changing environment
• Effective time management, including task prioritization and clear communication
• High computer literacy, including proficiency with Microsoft Office Suite
• Willingness to learn and use a variety of tools and technology
• Ability to remain calm and professional in high-pressure situations
• Openness to constructive feedback and commitment to continuous improvement

Nice To Haves

• Prior leasing or property management experience
• Higher education (college coursework or degree, or professional certificate)
• Strong problem-solving skills and initiative
• Ability to work collaboratively with a team

Responsibilities

• Provide exceptional customer service to prospective and current residents, responding promptly to inquiries and service requests
• Maintain accurate resident files and records in accordance with company policies
• Coordinate and monitor lease renewals, post notices, and conduct audits (file, parking, storage, key, insurance, bike, etc.)
• Advertise and inspect available apartments; complete move-out and pre-move-in walk-throughs, including coordinating maintenance and cleaning
• Support the leasing team with marketing, record-keeping, and prospect tours
• Meet, accompany, and coordinate vendors and contractors at properties
• Support financial workflows, including invoice review, move-out accounting, monitoring delinquency, and arranging payment plans
• Learn and utilize property management software and company systems (e.g., AppFolio, Aptly, SharePoint)
• Ensure compliance with federal, state, and local fair housing laws, local housing programs, and safety inspection requirements
• Foster a safe and healthy work environment by reporting unsafe conditions and following safety protocols
• Adhere to company policies, standard operating procedures (SOPs), and values
• Assist with owner communications and reporting as needed
• Support the property management team with additional tasks as assigned

Benefits

• $26-28 per hour
• Mileage reimbursement for work-related travel
• 100% Company-paid comprehensive health insurance (medical, vision, and dental) + group life insurance
• Company-paid Long-Term Disability Insurance
• 401(k) with 4% company match
• Paid company holidays + Vacation Leave + Sick Leave
• Fun company events & development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED