Assistant Property Manager-Saukville

Impact Seven Inc•Saukville, WI

21h•Onsite

About The Position

Assist the Senior Property Manager with the daily operational, leasing, administrative, compliance, and resident service functions of the property. The actual job responsibilities may vary depending upon the location, size, and type of site(s).

Requirements

High School Diploma or equivalent required
Experience using Microsoft Office Suite including Outlook, Excel, and Word required
Valid driver’s license with current vehicle insurance

Nice To Haves

Associate degree preferred
One to three years of customer service, leasing, administrative, or property management experience preferred
Experience with Yardi Voyager, Yardi CRM IQ, rent Café, RealPage or similar property management software preferred
Experience with social media marketing, online reputation management, and digital leasing platforms preferred
Working knowledge of Yardi Voyager, Yardi CRM IQ, RentCafe, or comparable property management software systems preferred
Knowledge of Fair Housing laws and affordable housing compliance requirements preferred
Ability to create professional social media content and resident communications consistent with company branding standards
Understanding of digital marketing strategies, internet leasing, lead management, and online reputation management
Strong organizational, communication, customer service, and problem-solving skills
Ability to manage multiple priorities while maintaining attention to detail and accuracy
Industry certifications are preferred

Responsibilities

Provide professional and responsive customer service to residents, applicants, vendors, and visitors.
Address resident concerns, complaints, and service issues promptly and professionally.
Maintain accurate documentation of resident communications, complaints, resolutions, and follow-up actions.
Assist with resident retention initiatives, resident events, and community engagement activities.
Monitor online resident reviews and assist with resident communication efforts to support resident satisfaction and retention.
Show and lease apartment homes to prospective residents.
Process rental applications, lease agreements, renewals, notices, and move-in documentation.
Manage prospect and resident communications through Yardi CRM IQ, RealPage and other company-approved software platforms.
Track and follow up on all leasing leads to maximize conversion and occupancy performance.
Create and maintain property marketing content for social media platforms, online listings, and resident communications.
Support digital marketing initiatives, lead generation efforts, and internet leasing activities.
Assist with maintaining the property's online presence, including social media accounts, Internet Listing Services (ILS), Rent Café, and other marketing platforms.
Conduct market surveys and assist with outreach marketing efforts to support occupancy goals.
Assist with resident certifications, recertifications, and compliance-related documentation as required by affordable housing programs and company policies.
Maintain complete and accurate resident files in accordance with company, owner, and regulatory requirements.
Assist with agency audits, file reviews, inspections, and reporting requirements.
Ensure compliance with Fair Housing laws, company policies, and all applicable federal, state, and local regulations.
Collect, post, and reconcile rent payments and resident charges.
Utilize software systems to maintain accurate financial and resident data.
Assist with accounts payable processing, invoice coding, and purchase order administration.
Prepare reports, correspondence, and other administrative documents as requested.
Enter, monitor, and follow up on resident work orders and maintenance requests.
Coordinate resident communication regarding maintenance scheduling and completed service requests.
Assist with move-in inspections, move-out inspections, unit turns, and unit readiness.
Support vendors, contractors, and maintenance staff to ensure efficient property operations.
Conduct property inspections and identify operational, safety, or curb appeal concerns.