Bilingual (Spanish) Assistant Property Manager

Middleton Meyers•Charlotte, NC

7d•Onsite

About The Position

Middleton Meyers is a fully integrated property management services provider committed to creating innovative and inclusive communities. We aim to deliver world-class experiences for our guests, partners, and team members, successfully managing properties and projects for a diverse clientele. We continuously seek improvement in our results, systems, and service delivery. Our team of professionals possesses extensive experience in various Real Estate operations, focusing on maximizing the performance of stabilized and value-add properties through proactive management, capital investment, and disposition activities. We are seeking dynamic individuals to join our team and embark on a journey to success with Middleton Meyers.

Requirements

High school diploma or GED required.
Bilingual (English/Spanish) is a required.
Experience with rent collections and resident account management.
Knowledge of Fair Housing laws and landlord-tenant regulations.
Proficiency in Microsoft Office Suite.
Strong mathematical and accounting skills.
Ability to maintain confidentiality.
Professional appearance and demeanor.
Ability to sit, stand, and walk for extended periods.
Ability to lift up to 25 pounds occasionally.
Ability to tour apartment homes and community grounds.
Ability to operate standard office equipment.

Nice To Haves

Associate's or Bachelor's degree preferred.
Minimum of 2 years of multifamily property management experience preferred.
Previous leasing or assistant manager experience strongly preferred.
Experience using property management software (RealPage preferred).
Strong customer service and interpersonal skills.
Excellent written and verbal communication.
Strong organizational and time management abilities.
Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

Assist with monthly rent collection and delinquency management.
Monitor resident accounts and follow up on outstanding balances.
Process rental payments, security deposits, refunds, and other resident transactions.
Prepare and deliver late notices, demand letters, and documentation for legal proceedings.
Assist in preparing financial reports and variance explanations.
Maintain accurate resident ledgers.
Support monthly accounting closeout procedures.
Provide exceptional customer service to current and prospective residents.
Assist with leasing activities as needed, including tours and lease execution.
Process applications, renewals, transfers, move-ins, and move-outs.
Explain lease terms, community policies, and resident responsibilities.
Respond promptly to resident concerns and coordinate resolutions.
Conduct resident follow-up to enhance satisfaction and retention.
Maintain accurate resident files and lease documentation.
Ensure compliance with company policies, Fair Housing laws, and local regulations.
Update resident information in property management software.
Prepare correspondence, reports, notices, and required documentation.
Assist with audits and file reviews.
Collaborate with the maintenance team regarding work order completion and resident communication.
Assist with vendor coordination and service scheduling.
Participate in property inspections as directed.
Help maintain community appearance and operational standards.
Support the Community Manager with daily operations.
Assist in training new team members.
Lead the office in the Community Manager's absence.
Foster a positive, collaborative team environment.
Participate in company meetings and training programs.