Assistant Property Manager - Montgomery Village

Knoxville's Community Development Corporation•Knoxville, TN

2d•Onsite

About The Position

The Assistant Property Manager assists the Property Manager with managing a residential apartment community under the Property Manager’s supervision. The community may include market-rate or workforce units, Low-Income Housing Tax Credit (LIHTC) units, and/or Project Based Rental Assistance (PBRA). The role supports leasing, recertifications, inspections, resident communications, and compliance with company policies and applicable laws and regulations. All activities must support Knoxville’s Community Development Corporation’s mission, strategic goals, and objectives, and comply with Fair Housing and Equal Employment Opportunity requirements. This is a non-supervisory classification, although the Assistant Property Manager may supervise site staff when the Property Manager is absent. The role works at a residential apartment community, both indoors and outdoors, and may involve external contractors. The employee must maintain off-duty availability through a KCDC-provided cell phone and be available for a modified weekly schedule and scheduled Saturdays.

Requirements

Bachelor’s degree in business administration, public administration, social services, or a related field, and at least two years of residential property management experience; an equivalent combination of education and experience may be considered.
Knowledge of residential property management principles, methods, and practices.
Knowledge of housing programs, including low-income public housing, project-based rental assistance, tax credits, and market-rate housing.
Knowledge of residential apartment marketing principles and practices.
Knowledge of property-management policies and procedures and applicable federal and state laws and regulations.
Knowledge of REAC standards and building maintenance and repair methods, techniques, and practices.
Knowledge of conducting unit, site, and common-area inspections in accordance with HUD requirements.
Knowledge of human behavior and social interaction as they relate to resident issues.
Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint; property-management software; and human-resources information systems.
Ability to communicate effectively in writing and verbally, provide professional and timely customer service, and prepare clear and accurate reports for diverse audiences.
Ability to read and understand contracts, laws, and regulations related to property management.
Ability to establish and maintain effective working relationships with supervisors, subordinate employees, social agencies, civic groups, law enforcement, residents, and the public.
Tennessee driver’s license and ability to be insured under the Authority’s policy.
Obtain CPO, COS, or Bended Occupancy Specialist Certification within one year of service.
Ability to remain stationary, walk around property grounds and buildings, sit, stand, reach, grasp, move around properties, attend onsite and offsite meetings, and exchange information in person, in writing, and by telephone.
Ability to regularly transport up to 25 pounds.

Nice To Haves

Spanish speaking and comprehension ability is desired.
Yardi property-management system experience is highly desired.
Relevant industry certifications are preferred.
Experience managing PBRA or tax-credit properties is preferred.
Fluency in another language is preferred, with Spanish highly desired.

Responsibilities

Provide excellent customer service to internal and external customers.
Review and update waiting lists to maintain an active applicant pool and minimize vacancy loss in accordance with regulations.
Lease apartments, facilitate resident move-ins and lease signings, and explain resident responsibilities and lease terms.
Pre-lease vacant units to minimize vacancy loss.
Organize and maintain resident files and resolve discrepancies identified in generated EIV reports.
Finalize certifications and obtain signatures for annual, interim, gross rent, unit transfer, termination, initial, and move-out actions in accordance with program rules.
Process documents and correspondence related to rent changes between re-examination periods.
Respond to resident concerns, questions, and requests in a timely manner and take appropriate action to resolve them.
Conduct property and move-out inspections and take action to ensure safety, cleanliness, appearance, and appeal; coordinate with maintenance staff to support unit-turn goals.
Assist with digital and print marketing activities to attract new residents.
Address routine resident concerns and work with Regulatory and Compliance on Fair Housing requirements.
Work with Regulatory and Compliance staff on competitive rent standards and rates for market-rate units and ensure LIHTC rents follow state and federal requirements.
Prepare regular and special reports for the Property Manager.
Recommend budgeted and emergency contractor services.
Follow approved processes and procedures and recommend improvements.
Visit residents who are not complying with lease terms and help them become compliant.
Refer residents to community social-service agencies and guide them toward resources that support self-sufficiency goals, as appropriate.
Develop and strengthen relationships with community agencies, public organizations, law enforcement, government entities, and social-service agencies to improve services available to residents.
Maintain off-duty availability via a KCDC-provided cell phone and work a modified weekly schedule and scheduled Saturdays.
Perform other duties as assigned.