Assistant Property Manager - Commercial Property Management

Rocket Companies•Detroit, MI

5d•Onsite

About The Position

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit. Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company. The Assistant Property Manager supports their assigned commercial property management team with building condition inspections, vendor over site, and administration of policies and procedures to efficiently manage the operations of the buildings. The Assistant Property Manager has duties and responsibilities in the areas of property management and administration, along with vendor contracts and tenant relations. This position works closely with internal and external partners in Leasing, Accounting, and Tenant Services to clarify vendor requirements and enhance tenant relations. Primary responsibilities include, maintaining the property and common areas to Bedrock standards.

Requirements

Minimum of 1 - 3 years’ experience Property Management is required, preferably in commercial property management.
An active Michigan Real Estate Salesperson License is required or must be obtained within 90 days of employment, Bedrock will assist with required courses and testing fees.
Some working knowledge of building systems, equipment, and design
Excellent written and verbal communication skills and relationship building skills
Ability to work independently and handle multiple projects and tasks
Strong attention to detail and accuracy
Customer service focused and able to respond appropriately to all tenant inquiries
Must have a proactive attitude for taking on new projects, produce innovative ideas, and designing better processes
Excellent follow-through in managing tenant issues and administering supervisory responsibilities
Demonstrate an ability to support and contribute to the team
Proficient in Microsoft - Excel, Outlook, and Word software packages
Familiarity with Yardi or similar property management software
Independently Driven
Relentless Commitment to Service
Ability to meet physical requirements associated with property inspections (walking sites, accessing building areas).

Responsibilities

Assist with developing and documenting property management procedures
Maintain accurate Tenant, Vendor and Building records
Maintain and update the shared database for vendors and tenants
Communicate effectively with staff members, tenants, vendors, contractors, government offices, property management and senior management staff
Manage all building work activity – oversee access and enforce all scheduling with construction, outside vendors & on-site team to ensure normal operations during building hours
Assist in the day-to-day operational management of buildings and grounds
Physically inspect properties and document findings daily and report any maintenance and repairs needed to respective teams
Coordinate service agreements and select contractors and suppliers
Facilitate contracting process, writing, and assessing the scope of services for vendors
Assist in overseeing all maintenance team members
Assist with financial reporting and administration
Assist with administration of tenant leases in compliance with lease provisions
Follow up and report on rent delinquencies for specific tenants as required
Provide and develop excellent working relationships with all tenants
Ensure that tenant inquires and complaints are timely and satisfactorily addressed and then followed up
Work closely with internal partners in Tenant Experience to support special events for tenants