Assistant Property Manager-Highland Commons/Residence at Highland Commons (Aberdeen, MD)

Enterprise Community Partners•Aberdeen, MD

1d•$22 - $26

About The Position

The Assistant Property Manager supports the operation of Highland Commons/Residence at Highland Commons in Aberdeen, Maryland, helping provide residents with a safe and attractive living environment, high-quality service, sustained satisfaction, operational efficiency, and strong financial results. The role serves as Property Manager in their absence and interacts routinely with residents, associates, management, and guests to address concerns promptly and professionally. The Assistant Property Manager supports leasing, occupancy, resident services, rent collection, financial reporting, and property administration. The role follows Enterprise Residential policies and procedures and applicable regulatory requirements, including Fair Housing requirements and program-specific qualification rules. Although there are no direct reports, the Assistant Property Manager may perform supervisory duties under the Property Manager’s direction.

Requirements

At least three years of experience in property management, leasing, or a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, equivalent certification from a nationally recognized compliance training program and experience, or the ability and commitment to obtain certifications at the next available course offering.
Strong organizational and follow-up skills and the ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills and the ability to interact in English with diverse associates, residents, and external agencies.
Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
Ability to read English sufficiently to understand policies and procedures, safety notices, business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and the ability to learn new applications quickly.
Excellent interpersonal skills, a positive attitude, enthusiasm, energy, and a strong customer-service orientation toward older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.

Responsibilities

Help ensure a safe and attractive living environment, exceptional service and quality, resident satisfaction, operational efficiency, and strong financial results.
Serve as Property Manager in their absence and provide direction to the team when needed.
Communicate courteously and effectively with residents, associates, management, and guests, addressing concerns promptly and professionally.
Implement on-site and off-site sales and marketing activities to achieve occupancy goals, recommend adjustments based on market conditions and other factors, and maintain knowledge of competitive properties and market trends.
Comply with Enterprise Residential policies and procedures and external regulatory requirements.
Ensure compliance with the Fair Housing Act; show and lease apartments, qualify prospective residents according to program requirements, and manage lease renewals.
Collect rent, monitor and manage delinquencies and collections, and maintain accurate records.
Promote resident services initiatives with the Resident Services Department and engage residents in social, educational, and planned activities and events.
Prepare, monitor, and distribute operational and financial reports.
Assist with processing property expenses, including vendor invoices.
Attend required training sessions.
Keep the Property Manager informed of information that could affect property operations.
Support other communities as assigned by management and perform other duties as assigned.
When directed, participate in supervisory activities such as recruiting, interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and counseling associates, and addressing complaints and problems.