Assistant Property Manager, Somerset Commons & The Reserve at Somerset Commons 1 & 2

Enterprise Community Partners•Princess Anne, MD

1d•$21 - $25

About The Position

The Assistant Property Manager helps ensure a safe and attractive living environment, high-quality service, resident satisfaction, operational efficiency, and strong financial results at Somerset Commons and The Reserve at Somerset Commons 1 & 2. The role serves in the Property Manager’s capacity during their absence and regularly communicates with residents, associates, management, and guests to address concerns professionally. The Assistant Property Manager supports occupancy and property operations through leasing, marketing, resident relations, rent collection, compliance, reporting, and expense processing. The role also promotes resident services and community activities, attends required training, keeps the Property Manager informed of operational matters, and may support other communities as assigned. Although there are no direct reports, the role may carry out supervisory responsibilities under the Property Manager’s direction.

Requirements

At least three years of experience in property management, leasing, or a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, equivalent certification from a nationally recognized compliance training program and experience, or the ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment with strong organizational and follow-up skills and the ability to manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
Ability to use reason, logic, and problem-solving skills to resolve typical operational issues.
English reading ability sufficient to understand policies and procedures, safety notices, general business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to quickly learn new applications.
Excellent interpersonal skills, a positive attitude, enthusiasm, energy, and a strong customer-service orientation toward older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.

Responsibilities

Help maintain a safe and attractive living environment, exceptional service and resident satisfaction, efficient operations, and strong financial results.
Serve as Property Manager in their absence and provide direction to the team when needed.
Communicate courteously and effectively with residents, associates, management, and guests, addressing concerns promptly and professionally.
Implement on-site and off-site sales and marketing activities to achieve occupancy goals; recommend adjustments based on market conditions, competition, apartment turnover, and other factors.
Maintain knowledge of competitive properties and market trends and make recommendations as appropriate.
Comply with Enterprise Residential policies, procedures, and external regulatory requirements, including the Fair Housing Act.
Show and lease apartments, qualify prospective residents according to program requirements, and manage lease renewals.
Collect rents, monitor and manage delinquencies and collections, and maintain accurate records.
Promote resident-services initiatives with the Resident Services Department and engage residents in social, educational, planned activities, and events.
Prepare, monitor, and distribute reports on operational and financial data.
Assist with processing property expenses, including vendor invoices.
Attend all required training sessions.
Keep the Property Manager informed of information that could affect property operations.
Support other communities as assigned by management and perform other duties as assigned.
When acting in a supervisory capacity, participate in recruiting, interviewing, hiring, and training; direct and assign work; appraise performance; reward and counsel associates; and address complaints and resolve problems in accordance with company policies and applicable laws.