Property Manager, Mulberry at Park, Baltimore MD

Enterprise Community Partners•Mulberry, GA

1d•$61,127 - $72,912

About The Position

The Property Manager provides leadership, direction, and oversight of overall property operations to maintain a safe, attractive living environment and deliver quality service, resident satisfaction, associate engagement, operational efficiency, and strong financial results. The role oversees operations, marketing, financial management, and maintenance, and leads the property team in meeting mission, quality, safety, and performance standards. The Property Manager develops and monitors the community’s annual operating budget and maintenance plans, manages revenue and expenses, oversees leasing and occupancy efforts, ensures compliance with fair housing and other requirements, and maintains accurate operational and financial records. The role regularly communicates with residents and staff, promotes resident services, implements safety protocols, and supports training and career development for property associates. The manager may also support other communities as assigned.

Requirements

At least three years of property management experience or management experience in a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certification, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Demonstrated experience and a solid track record in marketing and leasing.
Strong financial acumen, including ability to understand basic financial statements and manage expenses and revenue within budgets.
Ability to lead, direct, and motivate others to innovate and excel.
Strong organizational and follow-up skills and ability to manage multiple priorities in a fast-paced environment.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
Ability to use reason, logic, and advanced problem-solving skills to resolve complex or sensitive issues.
Ability to read English well enough to understand policies, procedures, safety notices, business correspondence, and documentation.
Strong computer and keyboarding skills, proficiency in Microsoft Word and Excel, and ability to learn new applications quickly.
Excellent interpersonal skills, positive attitude, enthusiasm, energy, and a strong customer-service orientation toward residents.
Strong attention to detail.
Ability to handle a high volume of telephone calls.

Nice To Haves

At least two years of experience in a supervisory role is preferred.

Responsibilities

Lead and oversee overall property operations, including marketing, financial management, and maintenance.
Attract, retain, coach, motivate, and lead a high-performance property team; hold staff accountable for applicable standards.
Monitor the building, grounds, and surrounding areas to maintain a safe, clean, and attractive community.
Develop the annual operating budget and maintenance plans; monitor expenses, revenues, and financial metrics, and recommend adjustments.
Communicate routinely and professionally with residents, associates, management, and guests, addressing concerns promptly.
Implement and monitor compliance with Enterprise Residential policies, procedures, and external regulatory requirements.
Lead onsite and offsite sales and marketing activities to achieve occupancy goals; respond to market conditions and competitive trends.
Ensure compliance with the Fair Housing Act; show and lease apartments, qualify prospective residents under program requirements, and manage lease renewals.
Collect rents, monitor delinquencies and collections, and maintain accurate records.
Implement and monitor safety protocols and reinforce safe practices among associates.
Promote resident services initiatives and engage residents in social and educational activities and events.
Prepare, monitor, and distribute reports on operational and financial data.
Attend required training sessions and ensure associates are trained and understand their responsibilities.
Identify succession candidates and implement career development plans for property-level associates.
Support other communities as assigned by management.
Perform other duties as assigned.
Interview, hire, train, assign, and direct property staff; appraise performance, reward and discipline associates, and address complaints and problems.

Benefits

Annual performance bonuses.
Generous paid leave programs.
Dental, health, and vision care plans.
Adoption and surrogacy support.
Flexible work arrangements.
Health advocacy, an Employee Assistance Program (EAP), and mental health benefits.
Financial education and wellness programs.
Auto-enrollment in the company’s 401(k) plan with employer matching contributions.
Learning and development opportunities.
Tuition reimbursement for job-related courses and certifications.