Assistant Property Manager at Cottonwood Ridgeview Apartments

Cottonwood Residential•Plano, TX

12h

About The Position

The Assistant Property Manager supports the overall operations and performance of the community in close partnership with the Property Manager. The role helps drive leasing results and resident retention, maintains administrative and financial controls, and contributes to an exceptional resident experience. The Assistant Property Manager is a key operational partner who is expected to assume leadership responsibilities when the Property Manager is absent. The position supports community operations, financial administration, leasing, resident service, team development, compliance, and community standards. Duties include processing rent payments, maintaining records and reports, coordinating vendors, supporting leasing and resident retention, assisting with hiring and training, conducting inspections, and overseeing Self-Guided Tour operations. The role requires flexibility to work extended hours, including arriving before the office opens as needed. It involves working indoors and outdoors and walking, standing, and climbing stairs around the property. Cottonwood Residential offers a competitive compensation and benefits package and opportunities to grow within the organization.

Requirements

High school diploma or GED.
At least 2 years of multifamily property management experience.
At least 1 year of Assistant Property Manager experience.
Basic understanding of leasing, sales, and property operations.
Strong organizational and administrative skills with attention to detail.
Excellent communication and interpersonal skills, including the ability to interact professionally with residents, vendors, and team members.
Ability to multitask, prioritize, and perform effectively under pressure.
Strong problem-solving skills and ability to handle sensitive situations with discretion.
Proficiency in Microsoft Office Suite.
Self-starter with strong initiative and a sense of urgency.
Flexibility to work extended hours, including arriving before office opening as needed.
Ability to walk the property, stand for extended periods, and work indoors and outdoors as needed.
Ability to meet the stated physical demands, including frequent bending, stooping, squatting, stair climbing, pushing, pulling, reaching, writing or typing, grasping, and fine finger dexterity; occasional lifting or carrying of 10–25 pounds; and sustained vision and hearing.

Nice To Haves

Additional education or training.
Experience with Entrata, REBA, or similar property management systems.

Responsibilities

Support daily community operations, ensuring efficiency and compliance with company policies and procedures.
Process and post rent payments, maintain accurate records, and manage administrative reporting in property management systems.
Maintain organized community files, reports, and documentation.
Monitor and order office supplies and ensure the management office is equipped.
Assist with vendor coordination, invoice tracking, and vendor management.
Maintain knowledge of apartment availability, pricing, and community features.
Support leasing efforts by engaging prospects, applying sales techniques, and assisting with applications.
Respond promptly to resident inquiries and service requests to support customer satisfaction.
Assist with resident retention initiatives, including communication and follow-up.
Address and escalate resident concerns or unusual situations as needed.
Support the Property Manager with hiring, onboarding, and training on-site team members.
Guide team members to promote consistent performance and service delivery.
Assist with performance management, including feedback and disciplinary recommendations.
Oversee operations and assume a leadership role when the Property Manager is absent.
Ensure compliance with company policies, safety standards, and applicable regulations, including OSHA requirements.
Conduct regular inspections of units, amenities, and common areas.
Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections.
Monitor community conditions and promptly report concerns or risks.