Assistant Property Manager I - Norfolk Pointe

Liberty Military Housing•Norfolk, VA

4d•Onsite

About The Position

At Liberty Military Housing, we are dedicated to serving those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We pride ourselves on our highly trained team of professionals who bring a proactive, solution-oriented mindset, along with empathy and understanding for our residents and each other. Liberty Military Housing is committed to employee development, offering over 150 hours of professional development annually. Our culture is built on camaraderie and collaboration, prioritizing people and honoring diverse experiences. We seek dedicated team members to help us achieve our company goals, offering excellent benefits, training, development, and advancement opportunities.

Requirements

2 or more years of residential property management or administrative/bookkeeping experience.
Proficiency and working knowledge of personal computers, keyboard, Internet search and email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
Effective communication and interaction with management team, military partners, co-workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.
Strong customer service and interpersonal skills.
Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Must possess a valid driver's license.
Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
Ability to travel to other regional locations for work, training, meetings and other work-related activities.

Responsibilities

Maintain and manage day-to-day bookkeeping operations.
Assist with the supervision of on-site personnel.
Bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
Assist the District Manager with the community budget and achievement of operational and financial goals.
Assist with various duties, including training, coaching, and supervision of office staff.
Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
Maintain accurate records of all bookkeeping transactions; adjusts ledgers, prepares/reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.
Provide constant vendor/contractor communications concerning billing and invoicing.
Promote positive resident relations by ensuring resident concerns and requests are responded to on a timely basis.
Assist and mentor Customer Service Representatives and other office staff with duties and resident relations.
Perform other general office duties, i.e., phones, filing, special projects and assignments, as needed.
Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Compose and distribute correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards.
Participate and attend various department or regional meetings, seminars, or work-related events.
Operate a company or personal vehicle to travel to various locations for work purposes.