Assistant Property Manager - Certified Occupancy Specialist

RHM Real Estate Group•Cleveland, OH

3d•Onsite

About The Position

Join our team at RHM as a Certified Occupancy Specialist / Assistant Property Manager (COS/APM)! In this key role, you will work closely with the Property Manager to ensure the smooth operation of our apartment community. You’ll play a vital part in driving financial growth, supporting the development of our team, and fostering positive relationships with residents. This is an excellent opportunity for individuals who are passionate about affordable housing management, eager to make a meaningful community, and seeking career growth in a dynamic and rewarding environment.

Requirements

High School Degree or GED required
COS (Certified Occupancy Specialist) certification required
3+ years previous experience in property management, affordable housing management, or related field required
Proficiency in property management software, such as Yardi, and MS Office Suite.
Strong understanding of HUD regulations and other affordable housing program guidelines
Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, staff, and external stakeholders
Detail-oriented with strong organizational skills to maintain accurate records and documentation
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Demonstrated problem-solving skills and the ability to handle difficult situations with diplomacy and tact
Familiarity with Section 8 and LIHTC Tenant Income Certification processes
Commitment to maintaining confidentiality and handling sensitive information with discretion
Must embody RHM’s core values: Teamwork, Will to Win, Loyal and Be a Good Person

Nice To Haves

Bachelor's degree in Social Work, Real Estate Management, or related field preferred
Knowledge of EIV compliance and reporting standards preferred

Responsibilities

Assist the property manager in ensuring the property is rented to its fullest capacity while representing the company professionally at all times.
Confirm completion of all leases and corresponding paperwork, accurately inputting data into the Yardi System in a timely manner.
Maintain proper organization of current resident files and assist the property manager in answering phones and entering work orders into Yardi.
Adhere to procedures for processing eligible applicants within program guidelines, such as HUD regulations.
Process all Section 8 and LIHTC Tenant Income Certification (TIC).
Process EIV reports, address any findings, maintain master binder, and adhere to security standards.
Complete lease agreements with new residents, outlining occupancy terms and conditions and handling relevant paperwork.
Ensure completeness and organization of new move-in files, attending training sessions as required by RHM Real Estate Group.
Minimize property vacancy loss by efficiently processing multiple applicants upon notice of intent to vacate/evict by current residents.
Cooperate with compliance staff to provide necessary information for audits, inspections, and annual reports to lenders and regulatory agencies.
Utilize effective techniques and company guidelines to orient and train new personnel consistently.
Maintain staff efficiency through ongoing training, instruction, counseling, and leadership.
Provide support to staff, fostering teamwork and setting an example for a harmonious work environment.
Conduct daily property walks to demonstrate management presence and monitor overall property appearance.
Record and communicate all service requests appropriately to maintenance staff.
Learn and ensure compliance with company, local, state, and federal safety regulations.
Emphasize a "safety first" principle among staff members.
Other duties as assigned.