Assistant Program Manager
About The Position
The Assistant Residential Manager is responsible for supporting the Residential Managers in the daily operations of two DDS-licensed residential group homes located in Canterbury and Brooklyn, Connecticut. This leadership position is shared between both homes and focuses on ensuring quality services, staff support, regulatory compliance, and a safe, person-centered environment for the individuals served. The Assistant Residential Manager serves as a working supervisor by providing leadership to Direct Support Professionals, promoting teamwork and accountability, ensuring documentation and program standards are met, and assisting with the day-to-day operation of each residence.
Requirements
- High School Diploma or GED.
- Minimum of two (2) years of experience working with individuals with intellectual and developmental disabilities.
- Valid Connecticut driver's license with an acceptable driving record.
- Reliable transportation to travel between the Canterbury and Brooklyn residential homes.
- Ability to successfully complete all required background checks.
Nice To Haves
- Previous leadership, supervisory, or senior Direct Support Professional experience preferred.
- Associate's or Bachelor's Degree in Human Services, Psychology, Social Work, or a related field.
- Knowledge of Connecticut DDS regulations and residential operations.
- Experience supervising residential staff.
Responsibilities
- Provide daily leadership, guidance, and support to Direct Support Professionals.
- Assist with staff scheduling and help ensure adequate staffing coverage.
- Coach, mentor, and train staff on agency policies, person-centered practices, and DDS requirements.
- Conduct observations and provide constructive feedback to staff.
- Assist with interviewing, onboarding, and orientation of new employees.
- Promote a positive, respectful, and team-oriented work environment.
- Assist Residential Managers with the overall operation of both group homes.
- Ensure homes remain clean, organized, safe, and welcoming.
- Conduct routine inspections of each home to identify maintenance, safety, and compliance concerns.
- Monitor inventory of household supplies and coordinate purchasing as needed.
- Assist in implementing emergency preparedness procedures and safety protocols.
- Participate in the manager on-call rotation as assigned.
- Ensure compliance with Connecticut DDS regulations, agency policies, licensing standards, and accreditation requirements.
- Review documentation for accuracy, completeness, and timeliness.
- Assist with internal audits, licensing visits, and quality improvement initiatives.
- Monitor implementation of Individual Support Plans (ISPs), Behavior Support Plans (BSPs), and other person-specific plans.
- Ensure required reports and documentation are completed within established timelines.
- Promote independence, dignity, choice, and community inclusion for all individuals served.
- Model person-centered support and positive behavioral practices.
- Support individuals in recreational, vocational, educational, and community activities.
- Advocate for individual rights while ensuring health and safety.
- Foster meaningful relationships with families, guardians, case managers, and interdisciplinary team members.
- Maintain regular communication with Residential Managers regarding staffing, operations, incidents, and program needs.
- Participate in staff meetings, leadership meetings, and required trainings.
- Communicate professionally with DDS representatives, families, guardians, and community partners.
Benefits
- Starting Pay: $24.00 per hour
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Training
- Opportunities for Career Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
