Assistant Program Manager (Residential)

ITALIAN HOME FOR CHILDREN INC•Boston, MA

3d•$23 - $23•Onsite

About The Position

The Assistant Program Manager (APM) supports Italian Home for Children’s Residential Programs in fostering a safe, therapeutic, highly structured, nurturing, supportive, and positive environment for children, families, staff, and community resources. The role supports direct care staff in helping children reach their potential through positive relationships and activities, and by maintaining a stable, consistent, safe, and structured living environment. APMs work a combination of in-ratio and out-of-ratio hours, model leadership, and help develop a program that embraces and empowers the children it serves. The APM provides leadership, guidance, and biweekly supervision to Residential Counselors; coordinates residential operations with the Director and Program Manager; collaborates with clinicians and multidisciplinary teams; supports children’s routines, activities, care, and behavior plans; and helps coordinate intakes, discharges, training, staffing, documentation, and payroll processes. The role also serves as a shift leader, supports staff and children after serious incidents, and helps maintain safe, organized, therapeutic program spaces. Employees may be asked to perform duties beyond those specifically listed. The position is full-time at the Jamaica Plain Campus in Jamaica Plain, Massachusetts, with an hourly wage of $22.50. A bachelor’s-level degree is preferred. Candidates need at least 18 months of experience working with children and families, including at least one year in a residential setting. MAP certification is required or must be completed within six months of hire.

Requirements

At least 18 months of experience working with children and families, including at least one year of residential experience.
Demonstrated commitment to supporting, nurturing, teaching, and empowering children and employees.
Demonstrated experience ensuring the highest standard of care for children.
Ability to maintain strict confidentiality regarding agency, employee, and client information and comply with HIPAA guidelines and regulations.
Strong interpersonal and teamwork skills and natural leadership abilities.
Current MAP certification or ability to complete MAP certification within six months of hire.
Ability to provide therapeutic physical restraints.
Ability to bend, reach, move, and lift 75 pounds.
Flexibility in thinking and scheduling and strength in collaborative work.
Calm, thoughtful, safe, and quick response to emergencies.
Ability to succeed in a stressful, fast-paced environment.
Ability to understand and apply principles taught in trainings and seminars, including behavior management training, to the milieu.
Receptiveness and responsiveness to supervision and professional development.
Excellent verbal and written communication skills.
Knowledge of office operations, including email, MS Word, and the internet.
Belief in Italian Home for Children’s mission and strategy.

Nice To Haves

Bachelor’s-level degree preferred.

Responsibilities

Provide leadership, support, guidance, and biweekly supervision to Residential Counselors across shifts.
Support the Director with program logistics, including dorm safety and scheduling, visitor check-ins, children’s appointments and passes, phone calls, activities, and last-minute staff schedule adjustments.
Collaborate with clinicians and multidisciplinary teams to support a therapeutic environment.
Engage with children, monitor behavior and interactions, maintain a safe and healthy environment, and meet children’s physical and emotional needs.
Support Residential Counselors in planning and carrying out dorm routines, schedules, and activities, and ensure staff actively engage with children and follow daily schedules.
Assist with coordinating intakes and discharges.
Work in and out of ratio, providing care and support while modeling engagement, shift structure, and behavior support for direct care staff.
Assist the Program Manager or Director with annual licensing and regulatory trainings, including collecting and submitting participation and attendance records.
Participate in individual treatment and behavioral management plans.
Use behavior management and crisis intervention techniques consistent with Therapeutic Crisis Intervention (TCI).
Communicate with families and collateral contacts, provide customer service, and create a welcoming environment.
Help keep program facilities clean and organized, ensure equipment functions properly, and support therapeutic use of program spaces and physical plant assets.
Support staff and children in debriefing serious behavioral incidents or restraints.
Act as shift leader, modeling cleanliness, therapeutic environment, safety, child supervision, and communication for Behavior Technicians.
Oversee staff completion of required documentation, including logs, incident reports, meal reports, and discharge summaries.
Assist the Program Manager with interviewing, hiring, and disciplining direct care staff.
Support onboarding, training, and shadowing for direct care staff, as well as regular training and individual and group supervision.
Apply and enforce Residential Standards Handbook expectations and ensure staff accountability.
Model and ensure appropriate, respectful interactions among coworkers and in the presence of clients, consistent with training principles.
Support training of assigned employees to manage their timecards independently and process their payroll.
Help plan and create agendas for weekly team meetings and attend clinical rounds.
Participate in supervision and professional development and complete an annual self-evaluation.
Train and support staff in completing appropriate program documentation.
Obtain MAP certification and support medication administration and documentation in accordance with MAP policies and procedures.