Assistant Program Director

YMCA•Clear Creek Estates, AL

2d•$43,638 - $46,375•Onsite

About The Position

The Assistant Program Director is a key leader in the overall operations of YMCA Camp Cosby, helping create a positive staff culture and ensuring safe, caring, high-quality programming. During the summer, the role supports staff and campers, enforces policies and procedures, coordinates scheduling and seasonal staffing, manages volunteers, and contributes to marketing and staff development. The position also assists with summer preparations and year-round programming as needed. Working with the Senior Program Director, the Assistant Program Director supports revenue and expense management, camper and family engagement, customer service, compliance with Camp Cosby procedures and YMCA standards, ACA standards, program quality, marketing, seasonal staff and volunteer recruitment and supervision, community connections, transportation, and fundraising. The role supervises summer teen program leadership and staff and the summer media team, and may serve as Manager on Duty during events or when the Senior Program Director is absent. Weekend and evening Manager on Duty coverage may be needed during summer. The position is required to live onsite; housing is provided. The work takes place in office and outdoor camp environments and involves frequent walking and standing on uneven terrain in varying weather. Employees and volunteers who directly supervise children and teens must follow child-safety policies, complete annual abuse-risk-management training, report concerns, and comply with mandated reporting requirements.

Requirements

Bachelor’s degree in recreation or a related field.
At least 2 years of programming and supervisory experience in camping or a related field.
Customer-service orientation and a consistent commitment to excellence for internal and external customers.
Ability to communicate effectively with a variety of customers and manage multiple tasks and deadlines with minimal supervision.
Skills in working with families, conflict resolution, and public relations.
Knowledge of group process and ability to work harmoniously with staff, families, and customers.
Excellent interpersonal skills and experience in community relations.
Proficiency with Microsoft Office systems, CRM database software, and web applications.
Excellent verbal and written communication skills.
High degree of accuracy and attention to detail.
Self-directed approach, initiative, and ability to meet deadlines in a time-sensitive environment.
Strong project-management and time-management skills.
Ability to work collaboratively with a team.
Must hold or complete CPR/AED and First Aid certification.
Must live onsite; housing is provided.
Must be able to lift up to 50 pounds and complete lifeguard and ropes training.

Responsibilities

Support the Senior Program Director with camper retention, sales of year-round store products and gift packs, program supply inventory and ordering, additional purchases, and the annual campaign.
Assist with budget development and expense tracking, promote responsible equipment management, and help ensure expenses support the people served.
Manage camper and parent surveys and evaluations, recommend changes, and speak with campers and parents to support an excellent participant experience.
Build relationships with campers and families during summer and stay connected year-round through social media, events, and phone calls.
Provide customer service through phone, email, social media, and in-person interactions.
Assist with retreats, outdoor education, and YMCA of Greater Birmingham events as needed.
Assist with Annual Campaign fundraising and serve as a lead staff campaigner in identifying and securing donations.
Help develop and review Standard Operating Procedures, uphold Cosby and YMCA standards, and ensure staff follow them.
Work with the Senior Program Director to ensure active staff maintain current certifications.
Know and communicate ACA standards, review them annually, and update Camp Cosby procedures as needed.
Monitor the physical, electronic, and public appearance of Camp Cosby and notify leadership of discrepancies.
Review current programs for safety, compliance, participant enjoyment, and appearance; research new programs and recommend improvements.
Ensure programs are high quality and staff are well trained, with a focus on Counselor and Leader-In-Training programs and communications with participating teens and families.
Create an annual marketing calendar with the Senior Program Director and coordinate communications with main office staff, including email, social media, text messages, newsletters, and promotional content.
Assist with seasonal staff recruitment, screening, onboarding, certification, training, supervision, coaching, and retention.
Supervise summer teen program leadership, teen program staff, and the summer media team.
Cover Manager on Duty duties during year-round programming and supervise seasonal staff when the Senior Program Director is absent; cover weekend and evening duties as needed during summer.
Assist with volunteer recruitment, screening, paperwork, certifications, training, supervision, coaching, and retention.
Develop and maintain relationships with community organizations and plan and implement teen-program service projects.
Assist with staff and camper transportation needs.
Create a positive culture focused on inclusion and diversity and perform other duties as assigned.
Follow child- and teen-safety policies, complete required annual abuse-risk-management training, supervise high-risk activities appropriately, report suspicious or inappropriate behavior and policy violations, and follow mandated abuse-reporting requirements.