Assistant Program Director , Magnolia House Women's Shelter

CAMBA•New York, NY

1d•Onsite

About The Position

CAMBA is a community-focused organization in New York City, providing over 180 integrated programs in areas such as Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. They serve almost 80,000 individuals and families, with over 85% living in poverty. CAMBA operates 6 single adult shelters, 6 family shelters, and one drop-in center, offering supportive, structured, therapeutic, safe, and drug-free facilities with comprehensive services to help clients transition to permanent housing. CAMBA’s Magnolia House, located in Brownsville, Brooklyn, serves 200 single women, many of whom are diagnosed with mental illness, and some with co-occurring chemical addictions. The Assistant Program Director will be responsible for overseeing program operations at Magnolia House, ensuring contract compliance, staff development, quality service delivery, and maintaining regulatory standards.

Requirements

Bachelor's degree (B.A.)
Two years of applicable experience and/or equivalent experience.
TB test required

Nice To Haves

Bilingual English and Spanish (Preferred)

Responsibilities

Understand all aspects of contract requirements and communicate this understanding to staff.
Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
Observe direct reporting staff engaging with clients and/or supervisory staff.
Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
Assist the Vice-President in providing oversight for all aspects of the program in his/her absence.
Prepare reports and statistical information for both CAMBA management and funder use.
Assist in the analysis of program and demographic client data to make programmatic improvements.
Organize onsite and offsite training opportunities for professional development of staff.
Confer with the Vice-President and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan.
Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations.
Plan, coordinate and facilitate social/peer support and ADL events.
Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
Provide assistance and follow-up in regards to critical incidents with clients.
Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality.
Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
Review and sign time sheets.
Prepare performance appraisals for direct reporting staff.
Attend staff/funder/outside agency meetings as requested.
Immediately report to the appropriate Vice-President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.
Complete incident reports, weekly, and monthly reports.
Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
Tasks may be modified, expanded and/or assigned over time.