Assistant Program Director, CRC

Community Access•New York, NY

53d•Onsite

About The Position

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns. Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services. Program Description The Residential Crisis Support program, or “The Respite,” is a residential mental health crisis, alternative-to-hospitalization program offering short-term Peer-led care in a friendly and supportive home-like environment. Guests are provided with the opportunity to learn and practice recovery and relapse prevention skills to support their current mental health crisis and to provide more effective tools to cope with future crises and avoid hospital-based care. Recovery-oriented services are provided 24-hours a day and include peer support, self-advocacy education and self-help training while supporting guests to maintain their established daily activities such as visiting with friends, attending a doctor or other appointments or going to work or school. Guests are encouraged to participate in the operations of the residence, including working together to prepare communal meals. The maximum length of stay is 28 days. Position Overview The Assistant Program Director (APD) is responsible for supporting the Program Director in the overall leadership, administration, and day-to-day operation of the RCS. This includes policy and procedure development and implementation, staff recruitment, scheduling, training, supervision and evaluation, management of the physical site, quality assurance and quality improvement activities, internal and external reporting and billing, and 24/7 on-call responsibilities as scheduled.

Requirements

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Must possess current NYS licensure as a LMSW, LCSW, LMHC, LMFT, or related licensure
Minimum of two (2) years management experience working a social service or related setting, with people experiencing mental health concerns, and people struggling with substance use.
Strong administrative and organizational skills.
A respect for, and high level of comfort around people experiencing psychiatric crisis.
Must be fingerprinted and cleared by the Office of Mental Health (OMH).
Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery.
Demonstrated leadership skills and ability to work as part of a team.
Excellent oral and written communication skills.
Ability to utilize various computer programs and cloud-based data management platforms.
Be creative and flexible.
Show initiative and be responsible for follow through.
Ability to maintain confidential information, as related to position.
Ability to prioritize and meet deadlines.
Available to work days, evenings, overnights, weekends and cover holidays as assigned.
Able to navigate several flights of stairs repeatedly during shift.

Nice To Haves

Have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully.
Previous professional experience providing mental health Peer Support.
Bilingual.

Responsibilities

Supporting the Program Director in the overall leadership, administration, and day-to-day operation of the RCS.
Policy and procedure development and implementation.
Staff recruitment, scheduling, training, supervision and evaluation.
Management of the physical site.
Quality assurance and quality improvement activities.
Internal and external reporting and billing.
24/7 on-call responsibilities as scheduled.
Conduct and document weekly supervision meetings for all direct reports.
Complete initial and annual evaluations for direct reports on time.
Conduct screenings and make admission decisions and document them within 24 hours of the referral.
Complete progress notes, assessments, and service plans on time.