Assistant Program Director, CRC

Community Access•New York, NY

9d•Onsite

About The Position

Community Access, founded in 1974, is a pioneer in supportive housing and social services for individuals with mental health concerns in NYC. The organization advocates for human rights, social justice, and economic opportunities. Their programs include supportive housing, the Howie the Harp Advocacy Center, a Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT), and the Intensive Mobile Team (IMT), spread across 25 locations and over 1200 units of housing in three boroughs. The Residential Crisis Support (RCS) program, also known as "The Respite," is a residential mental health crisis alternative to hospitalization. It offers short-term, Peer-led care in a supportive, home-like environment. Guests can learn and practice recovery and relapse prevention skills to manage their current crisis and develop tools to cope with future crises, thereby avoiding hospital-based care. Recovery-oriented services are available 24/7, including peer support, self-advocacy education, and self-help training. The program supports guests in maintaining their daily activities like visiting friends, attending appointments, or going to work or school. Guests are encouraged to participate in the residence's operations, such as preparing communal meals. The maximum length of stay is 28 days.

Requirements

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Must possess current NYS licensure as a LMSW, LCSW, LMHC, LMFT, or related licensure.
Minimum of two (2) years management experience working a social service or related setting, with people experiencing mental health concerns, and people struggling with substance use.
Strong administrative and organizational skills.
A respect for, and high level of comfort around people experiencing psychiatric crisis.
Must be fingerprinted and cleared by the Office of Mental Health (OMH).
Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery.
Demonstrated leadership skills and ability to work as part of a team.
Excellent oral and written communication skills.
Ability to utilize various computer programs and cloud-based data management platforms.
Be creative and flexible.
Show initiative and be responsible for follow through.
Ability to maintain confidential information, as related to position.
Ability to prioritize and meet deadlines.
Available to workdays, evenings, overnights, weekends and cover holidays as assigned.
Able to navigate several flights of stairs repeatedly during shift.

Nice To Haves

Have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully.
Previous professional experience providing mental health Peer Support.
Bilingual.

Responsibilities

Supporting the Program Director in the overall leadership, administration, and day-to-day operation of the RCS.
Policy and procedure development and implementation.
Staff recruitment, scheduling, training, supervision, and evaluation.
Management of the physical site.
Quality assurance and quality improvement activities.
Internal and external reporting and billing.
24/7 on-call responsibilities as scheduled.
Conducting and documenting weekly supervision meetings for all direct reports.
Completing initial and annual evaluations for direct reports on time.
Conducting screenings and making/documenting admission decisions within 24 hours of referral.
Completing progress notes, assessments, and service plans on time.