Assistant Process Change Manager

The Kroger Co. • Cincinnati, OH

3d

About The Position

Assist in leading the solutions team and coordinating the development of solutions and projects. Direct the use of lean tools and methodologies to gather, summarize, and analyze data for solution development, testing, and rollout. Support Freshness & Standards objectives and coordinate with cross-functional teams within General Office (G.O.) and divisions. Develop solutions collaboratively with G.O., division, and store associate stakeholders in support of the Customer 1st strategy, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Leading Lean/Six Sigma experience.
• Experience as a Senior Process Specialist.
• Green Belt training or certification.
• At least 3 years of experience in business project management or process improvement.
• Demonstrated ability to develop efficient and effective solutions to diverse and complex business problems.
• Ability to lead a team of highly driven and talented individuals.
• Ability to prioritize and assign work according to business priorities and strategies.
• Strong analytical and conceptual skills.
• Understanding of organizational impacts resulting from changes to business processes and technologies.
• Ability to lead the development, re-engineering, and documentation of business processes.
• Ability to escalate issues appropriately and drive them to resolution.
• Excellent facilitation skills and ability to drive toward solutions.
• Ability to maintain a solutions-focused approach.
• Knowledge of lean tools and methodologies.
• Knowledge of in-store activities, including observations, performance measurements, and summarizing observations.
• Ability to work overnight or unusual hours to perform in-store tasks as needed.
• Ability to travel independently.

Responsibilities

• Assist in leading the process design team to develop efficient enterprise-level business processes that simplify work methods, deliver financial benefits, and improve the customer shopping experience.
• Ensure best practices and rollout support aligned with the Customer 1st strategy are successfully implemented.
• Establish and maintain professional relationships with division leadership and associates, including division rollout managers, to understand, summarize, and define current- and future-state work processes.
• Guide working sessions to develop current- and future-state work processes.
• Model, document, and update standards.
• Partner with Corporate Training and Development to develop training modules consistent with standards.
• Consult with business specialists to develop and recommend potential business and technology solutions.
• Collaborate with Finance to document the financial impact of process improvements.
• Partner with the vice president and director of Solutions Development to understand and guide the business and its priorities.
• Define and document current- and future-state business processes, identify process improvement needs, and develop plans to communicate and implement suggested improvements.
• Travel independently to divisions and stores to document and measure work processes.
• Supervise and coach direct reports, complete performance excellence discussions, and provide feedback.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed