Assistant Process Change Manager

Kroger•Cincinnati, OH

About The Position

Assist in leading the solutions team and coordinate the development of solutions and projects. Use lean tools and methodologies to gather, summarize, and analyze data for solution development, testing, and rollout. Support Freshness & Standards objectives and coordinate with cross-functional teams within General Office (G.O.) and divisions. Develop solutions collaboratively with G.O. stakeholders, division teams, and store associates in support of the Customer 1st strategy. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role leads and supports process design, implementation, and rollout of enterprise-level business processes intended to simplify work methods, provide financial benefits, and improve the customer shopping experience. It works with division leadership, store associates, business specialists, Corporate Training and Development, Finance, and Solutions Development leaders to document current and future state processes, develop standards and training, assess financial impacts, and implement improvements. The position also supervises and coaches direct reports and travels independently to divisions and stores to observe, document, and measure work processes.

Requirements

Leading Lean/Six Sigma experience.
Senior Process Specialist Green Belt training or certification.
At least 3 years of experience in business project management or process improvement.
Demonstrated competency developing efficient and effective solutions to diverse and complex business problems.
Ability to lead a team of highly driven and talented individuals.
Ability to prioritize and assign work according to business priorities and strategies.
Strong analytical and conceptual skills.
Understanding of organizational impacts resulting from changes to business processes or technologies.
Ability to lead the development, re-engineering, and documentation of business processes.
Ability to escalate issues appropriately and drive them to resolution.
Excellent facilitation skills and ability to drive toward solutions.
Ability to maintain a solutions-focused approach.
Knowledge of lean tools and methodologies.
Knowledge of in-store activities, including observations, performance measurements, and summarizing observations.
Ability to work overnight or unusual hours to perform in-store tasks as needed.
Ability to travel independently.

Responsibilities

Assist in leading the process design team in developing efficient enterprise-level business processes that improve and simplify work methods, deliver financial benefits, and improve customers’ shopping experience.
Ensure best practices and rollout support aligned with the Customer 1st strategy are successfully implemented.
Establish and maintain professional relationships with division leadership and associates, including the division rollout manager, to understand, summarize, and define current- and future-state work processes.
Guide facilitation of working sessions to develop current- and future-state work processes.
Model, document, and update standards.
Partner with Corporate Training and Development to develop training modules consistent with standards.
Consult with business specialists to develop and recommend potential business and technology solutions.
Collaborate with Finance to document the financial impact of process improvements.
Partner with the vice president and director of Solutions Development to understand and guide the business and its priorities.
Define and document current- and future-state business processes, identify process improvement needs, and develop plans to communicate and implement suggested improvements.
Travel independently to divisions and stores to document and measure work processes.
Supervise and coach direct reports, complete performance excellence discussions, and provide feedback.
Perform the essential functions of the position with or without reasonable accommodation.