ASSISTANT PLATOON LEADER - POLICE (Pay Grade 25) AFSCME Local 3911 PROMOTIONAL ONLY

New Castle County Government•New Castle, DE

About The Position

The Assistant Platoon Leader is a working supervisor who assists Emergency Communications Management with leadership and supervision of a platoon of Call Operators and Telecommunicators. The role helps ensure the efficient, accurate, and timely operation of the Communications Center and assists management with the center’s daily operations. The employee oversees the platoon’s work receiving and processing emergency incident information and assigning and coordinating appropriate emergency responses. The position serves as a liaison to local, state, regional, and federal law enforcement and other public safety agencies, and coordinates, maintains, and disseminates logistical support information. Work is performed under the general supervision of the Platoon Leader or another designated supervisor. The role uses computer-aided dispatch (CAD), Automatic Vehicle Locator (AVL), associated terminals and printers, radio systems, and other computerized information systems. The employee must maintain proficiency standards and certifications for police, fire, and medical protocols, a basic telecommunicator course, and continuing education requirements. The Assistant Platoon Leader rank may be lost following an unsatisfactory performance evaluation or serious disciplinary action. Following an unsatisfactory evaluation, the rank may be reinstated after satisfactory performance; following serious discipline warranting suspension or above, the employee must reapply after two consecutive satisfactory performance evaluations. This is a promotional-only vacancy in the Department of Public Safety. Only full-time, permanent, classified County employees may apply. The examination process may include evaluation of training and experience, written or computerized examinations, an oral board interview, a performance examination, or a combination of these. An eligible list will be established for one year and used to fill vacancies during that period.

Requirements

At least five years of experience as a Telecommunicator II or Telecommunicator III.
Two consecutive years of overall satisfactory performance evaluations and an overall performance rating of satisfactory or above in the year of application.
Any discipline resulting in suspension during the 12 months before applying for promotion will be reviewed to determine eligibility.
Comprehensive knowledge of the Emergency Communications Sections, including Call Operator, Police, and Fire/Medical functions and emergency and non-emergency telephone answering services.
Knowledge of New Castle County geography, streets, roads, and highway system.
Knowledge of federal and state regulations governing radio transmissions and of public safety services.
Ability to multitask and perform efficiently and accurately under stress.
Ability to rapidly detect the nature and magnitude of emergencies.
Ability to speak clearly and calmly in a well-modulated voice.
Ability to work with computer systems and related equipment.
Ability to understand and follow procedures and protocols of numerous police departments and other agencies.
Ability to develop effective working relationships with others.
Ability to type at least 30 words per minute.
Ability to provide guidance and corrective action consistently and positively, monitor and evaluate employee development, and serve as a role model.
Must maintain certifications in police, fire, and emergency medical protocols, a basic telecommunicator course, and a training officer course.
May be required to pass a Class III County physical and psychological examination and a background check.
Must be a full-time, permanent, classified County employee to apply.

Nice To Haves

Accumulate 24 continuing education credits in a relevant course.
Actively participate in a departmental workgroup or project, as defined by the Chief of Emergency Communications or designee.

Responsibilities

Oversee receipt, prioritization, and dispatch of appropriate responses to emergency incidents.
Supervise call-taking and dispatching staff and activities on an assigned shift and make work assignments.
Assist management in preparing duty schedules and maintain attendance and personnel records.
Ensure work is performed in accordance with regulations and required procedures.
Assist in monitoring and evaluating personnel performance and contribute to performance appraisal discussions.
Maintain incident records and statistics and prepare related forms, logs, and reports.
Ensure computer equipment, printers, radios, and other technical equipment are operational and maintained; arrange outside repair when needed.
Communicate with crime victims and witnesses to obtain pertinent information and support first-responder safety.
Respond to Officer-in-Trouble alarms received through the AVL and portable radio alarm systems and coordinate the appropriate response.
Initiate or receive calls from suicidal subjects, barricaded subjects, and hostage takers; maintain contact until responders arrive and continue hostage negotiations as needed until the situation is resolved.
Use computer systems, printers, radios, and telephones to perform the work, including using enhanced 9-1-1 to research call origins and call back disconnected callers.
Coordinate, maintain, and disseminate logistical support information.
Review and keep current operating procedures, reference materials, maps, directories, emergency and disaster plans, training information, and other related information.
Stay current on procedures and protocols of police departments and related agencies.
Prepare, maintain, and review work-related materials with assigned staff.
Re-tape segments from 24-hour logging tape for investigations, critiques, and training.
Conduct scheduled and unscheduled tours of the Communications Center.
Promote dedication to excellent public service and ensure high-quality service to internal and external customers.
Operate a personal computer and other related equipment.
Maintain required police, fire, and emergency medical protocol certifications and basic telecommunicator and training officer course certifications.