ASSISTANT PLATOON LEADER - FIRE/MEDICAL (Pay Grade 25) AFSCME Local 3911 PROMOTIONAL ONLY

New Castle County Government•New Castle, DE

About The Position

The Assistant Platoon Leader assists Emergency Communications Management with leadership and supervision of a platoon of Call Operators and Telecommunicators, ensuring efficient, accurate, and timely Communications Center operations. This working supervisor oversees staff receiving and processing emergency incident information and assigning and coordinating appropriate emergency responses. The position assists management with daily operations and serves as a liaison with fire companies, emergency medical services, and medical facilities. The employee uses computer-aided dispatch and other computerized information systems, maintains required protocol and telecommunicator certifications and proficiency, and coordinates and distributes logistical support information. Work is performed under the general supervision of the Platoon Leader or another designated supervisor. The Assistant Platoon Leader rank may be lost following an unsatisfactory performance evaluation or serious disciplinary action. After loss due to an unsatisfactory evaluation, the rank is reinstated upon achievement of a satisfactory performance evaluation. Following serious disciplinary action warranting a suspension or above, the employee must reapply after two consecutive satisfactory performance evaluations. This is a promotional-only posting for a vacancy in the Department of Public Safety. Applicants must be full-time, permanent, classified County employees. The selection process may include an evaluation of training and experience, written or computerized examinations, an oral board interview, a performance examination, or a combination of these. An eligible list will be established for one year and used to fill vacancies during that period.

Requirements

At least five years of experience as a Telecommunicator II or Telecommunicator III, or ten years as a Telecommunicator I.
Two consecutive years of overall satisfactory performance evaluations and an overall rating of satisfactory or above in the year of application.
Any discipline resulting in suspension during the twelve months before the application will be reviewed to determine promotion eligibility.
Maintain certifications in police, fire, and emergency medical protocols, and in a basic telecommunicator course, including the training officer course.
Comprehensive knowledge of Emergency Communications Sections, including Call Operator, Police, and Fire/Medical operations and emergency and non-emergency telephone answering services.
Knowledge of New Castle County geography, streets, roads, and highways; federal and state radio-transmission regulations; and public safety services.
Ability to multitask and perform accurately and efficiently under stress; quickly identify the nature and magnitude of emergencies; and speak clearly and calmly.
Ability to work with computer systems and related equipment and follow procedures and protocols of fire and ambulance stations and other agencies.
Ability to develop effective working relationships, provide guidance and corrective action consistently and positively, monitor and evaluate employee development, and serve as a role model.
Type at least 30 words per minute.
May be required to pass a Class III County physical and psychological examination and a background check.

Nice To Haves

Accumulate 24 continuing education credits in a relevant course.
Actively participate in a departmental workgroup or project, as defined by the Chief of Emergency Communications or designee.

Responsibilities

Oversee the receipt, prioritization, and dispatch of appropriate responses to emergency incidents.
Supervise call-taking and dispatching staff and activities on an assigned shift and make work assignments.
Assist management in preparing duty schedules and maintain attendance and personnel records.
Ensure that work follows applicable regulations and required procedures.
Assist in monitoring and evaluating personnel performance and contribute to performance appraisal discussions.
Maintain incident records and statistics and prepare related forms, logs, and reports.
Ensure computer equipment, printers, radios, and other technical equipment are operational and maintained, arranging outside repairs when needed.
Communicate with patients, family members, and third-party callers to address patient needs efficiently and compassionately.
Use computer systems, printers, radios, and telephones to perform the work.
Use the enhanced 9-1-1 system to research call origins and initiate callbacks for disconnected calls.
Coordinate, maintain, and disseminate logistical support information.
Review and maintain operating procedures, reference materials, maps, directories, emergency and disaster plans, training information, and related materials with assigned staff.
Stay current on procedures and protocols of individual fire companies and related agencies.
Reproduce radio and emergency and non-emergency telephone calls for investigations, critiques, and training, and provide quality-improvement feedback as needed for certification requirements.
Conduct scheduled and unscheduled tours of the Communications Center.
Promote excellent public service and ensure high-quality service for internal and external customers.
Operate a personal computer and related equipment.