Assistant PIT Manager

Jamul•Jamul, CA

16h•Onsite

About The Position

This role is responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. The Assistant PIT Manager provides oversight for all games, game protection, and the overall operation of the table games on their assigned shift. They support, administer, and manage operational goals and monitor achievements of performance and profit objectives. This position also involves ensuring customer service standards are met, enforcing games procedures and policies, monitoring compliance, and verifying table inventories. The Assistant PIT Manager handles customer concerns and requests, assists with team member engagement, and ensures compliance with all regulatory requirements.

Requirements

Must be at least 21 years of age.
Associates degree (A.A.) in related field; or minimum of three years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
Must have thorough knowledge of all Table Games and Table Games operations.
Excellent skills in both written and oral communication.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must obtain a First Aid/AED certification.
Must successfully complete C.A.R.E or TIPS training.
Must possess a valid driver’s license and have acceptable driving history.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Supervise staff and manage the daily operations of a designated shift in the Table Games department.
Provide oversight for all games, game protection, and overall operation of the table games on their assigned shift.
Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
Assist in the budget process for the department by providing recommendations.
Support compliance to departmental budget initiatives and report budget concerns to manager.
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure customer service standards are followed by all team members and address issues as they arise.
Ensure enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls.
Monitor for compliance.
Monitor chips and cash transactions between dealers and customers and ensure that proper payout amounts are paid to customers.
Be responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
Verify table inventories and effectively manage table limits.
Effectively handle customer concerns and requests.
Assist with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
Assist with the overall integrity of daily Table Games operations.
Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to management.
Maintain strict confidentiality in all departmental and company matters.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluate team members within department and deliver constructive feedback to team members regarding performance.
Provide recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
Manage work procedures and expedite workflow.
Provide recommendation for employee performance (disciplining, coaching, and counseling).