MANAGER-PIT

Century Casinos Inc•Cape Girardeau, MO

9h•Onsite

About The Position

The team member in this position is responsible for providing superior service to both internal and external guests. The Table Games Pit Manager is also required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience.

Requirements

Require a high school diploma or its equivalent.
Must be able to read and write.
Must have strong mathematical skills.
Must have a minimum of 2 years table games experience.
Must be knowledgeable of applicable Missouri State Gaming laws and regulations.
Knowledge of game procedure and internal controls.
Must be able to obtain and maintain a valid Level 2 Missouri Gaming License.
Must be able to receive and maintain all required certification relating to the position.
Must complete all required company training.

Nice To Haves

Black Jack, Roulette, Baccarat, Craps and Poker strongly preferred

Responsibilities

Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine. Safe – Follow all safety policies and procedures. Friendly – Use customer courtesy skills of Company sponsored programs to provide superior guest service. Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards. Fantastic Value – Effectively manage and ensure an optimum value proposition for our patrons.
Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.
Must be able to sustain a high level of confidentiality and professionalism.
Assumes overall responsibility for the effective gaming service activities for table game.
Communicate any pertinent information to the Table Games Manager, or other necessary team members regarding player information, title 31 information, suspicious activity, possible intoxicated guests, or any other information that is important to the operation of the casino.
Ability to understand and use systems for table management, casino management, payroll, and purchasing. Use computers to complete reports, look up player information, look up table information, and issue comps.
Maintains constant awareness of activities in all areas of table games in order to observe and act appropriately in the event of any suspicious or irregular activity.
Ensure integrity of all table games and protect the casino’s assets.
Manage and make decisions that positively affect the bottom line to keep costs in line while maximizing revenue.
Proficient with the internal control concepts, practices, and procedures.
Leads and directs the work of others using a certain degree of constructive and positive feedback.
Ensures compliance with federal and state gaming regulations.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion and action as a member of management. Seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays; shifts may change based on business needs. This includes working early, over, or during normally off time when needed.
Performs other duties as assigned.