Assistant, Personal Shopping-2

Holt Renfrew•Toronto, ON

4d•CA$18 - CA$29•Onsite

About The Position

The Assistant, Personal Shopping provides partnership and administrative support to the Personal Shopper. This role involves managing appointments, handling correspondence, maintaining client profiles, preparing for client appointments, coordinating various services, and ensuring the Personal Shopping Suites meet all standards. The position also includes responsibilities related to loss prevention, product knowledge, health and safety compliance, and cybersecurity measures.

Requirements

High School diploma
Previous retail experience preferred
Advanced proficiency in MS Word, Excel, Power Point, Outlook, Internet
Fully bilingual in French and in English.

Responsibilities

Schedule all appointments and maintain calendar of Personal Shopper
Review and handle all correspondence including drafting of and producing official client invitations
Speak on behalf of Personal Shopper via telephone or email while maintaining superior customer service and ensuring follow-up in a professional and timely manner
Maintain Personal Shopper client profiles and information, track and interpret data to ensure accuracy
Prepare and coordinate materials and merchandise for all client appointments ensuring standards are maintained
Coordinate alterations, product transfers, COG’s, Holds and other services as required
Other duties as assigned including errands as deemed necessary to maximize efficiency of Personal Shopper’s schedule/work
Maintain merchandising standards in the Personal Shopping Suites and on the selling floor when removing and returning product
Ensure the suites meet all Store Readiness requirements including overall maintenance and housekeeping
Reduce or eliminate loss through effective loss prevention
Attend PK session to become the expert
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.