Assistant Home Shopping Manager

Albertsons Companies • Corinth, TX

3d • Onsite

About The Position

The Assistant Home Shopping Manager supports the Home Shopping Manager in leading the daily operations of the Home Shopping (Drive Up & Go) Department. This position helps ensure the efficient fulfillment of customer orders, exceptional customer service, operational excellence, team development, and achievement of sales and productivity goals. The Assistant Home Shopping Manager plays a key role in maintaining order accuracy, on-time fulfillment, and a seamless online shopping experience for customers.

Requirements

• Customer-first culture
• Accurate and on-time order fulfillment
• Prompt and professional resolution of customer concerns, substitutions, refunds, and service issues
• Support for customer satisfaction initiatives
• Assistance with curbside pickup and customer order handoff
• Overseeing daily Home Shopping operations for efficiency and productivity
• Monitoring order volume and allocating resources
• Ensuring order selection standards are met, including product quality and freshness
• Support for scheduling and labor planning
• Monitoring department performance metrics and implementing action plans
• Ensuring proper use and maintenance of Home Shopping equipment and technology
• Supervising, coaching, and developing Home Shopping associates
• Providing daily direction and support to team members
• Training associates on customer service, order fulfillment, and company standards
• Promoting teamwork, accountability, and a positive work environment
• Assuming leadership responsibilities in the Home Shopping Manager's absence
• Accurate product selection and substitution practices
• Monitoring inventory conditions and communicating availability issues
• Reducing shrink through proper merchandise handling and operational controls
• Verifying perishable product freshness and quality
• Assisting with inventory management and operational audits
• Ensuring compliance with company policies, food safety regulations, and operational procedures
• Promoting a safe work environment and adherence to safety standards
• Maintaining department cleanliness, organization, and equipment safety
• Supporting loss prevention and shrink reduction efforts
• Participating in operational reviews and compliance audits
• Supporting initiatives to increase online sales and customer engagement
• Assisting with promotional programs and digital shopping initiatives
• Monitoring key performance indicators
• Identifying opportunities for operational efficiency and customer experience improvement

Responsibilities

• Deliver exceptional customer service and promote a customer-first culture.
• Ensure online orders are selected, packed, staged, and delivered accurately and on time.
• Resolve customer concerns, substitutions, refunds, and service issues promptly and professionally.
• Support customer satisfaction initiatives and monitor customer feedback.
• Assist with curbside pickup and customer order handoff as needed.
• Assist in overseeing daily Home Shopping operations to ensure efficiency and productivity.
• Monitor order volume and allocate resources appropriately to meet service level expectations.
• Ensure order selection standards are consistently met, including product quality and freshness requirements.
• Support scheduling and labor planning based on forecasted business needs.
• Monitor department performance metrics and help implement action plans to improve results.
• Ensure proper use and maintenance of Home Shopping equipment and technology.
• Assist with supervising, coaching, and developing Home Shopping associates.
• Provide daily direction and support to department team members.
• Help train associates on customer service, order fulfillment procedures, and company standards.
• Promote teamwork, accountability, and a positive work environment.
• Assume leadership responsibilities in the Home Shopping Manager's absence.
• Ensure accurate product selection and substitution practices.
• Monitor inventory conditions and communicate availability issues to store leadership.
• Help reduce shrink through proper handling of merchandise and operational controls.
• Verify that perishable products meet freshness and quality standards.
• Assist with inventory management initiatives and operational audits.
• Ensure compliance with company policies, food safety regulations, and operational procedures.
• Promote a safe work environment and ensure associates follow safety standards.
• Maintain department cleanliness, organization, and equipment safety.
• Support loss prevention and shrink reduction efforts.
• Participate in operational reviews and compliance audits.
• Support initiatives that increase online sales and customer engagement.
• Assist with implementing promotional programs and digital shopping initiatives.
• Monitor key performance indicators related to order accuracy, productivity, customer satisfaction, and sales growth.
• Identify opportunities to improve operational efficiency and customer experience.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed