Assistant Home Shopping Manager

Albertsons Companies • Duncanville, TX

11h • Onsite

About The Position

This role offers an exciting opportunity at Albertsons Companies, a company that values innovation and customer service. The Assistant Home Shopping Manager will support the Home Shopping Manager in overseeing all aspects of the Drive Up & Go/Home Shopping operation. This includes assisting with order fulfillment, customer service, labor management, associate development, inventory accuracy, and operational execution to ensure customers receive a convenient, accurate, and efficient shopping experience. The position is in a fast-paced, dynamic environment that’s constantly evolving, offering the chance to lead, innovate, and contribute to company growth.

Requirements

• High school diploma or equivalent preferred.
• Previous retail, grocery, e-commerce, or customer service experience preferred.
• Leadership or supervisory experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and technology proficiency.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Ability to bend, reach, kneel, and perform repetitive motions throughout the workday.
• Ability to lift and carry up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in refrigerated, freezer, and outdoor pickup environments.
• Ability to safely operate department equipment, carts, and handheld devices.

Responsibilities

• Assist in the daily operation of the Home Shopping/Drive Up & Go department.
• Support scheduling, labor planning, and workload distribution to meet service goals.
• Monitor order fulfillment processes to ensure accuracy, quality, and timeliness.
• Help maintain compliance with company policies, procedures, and operational standards.
• Ensure department equipment, technology, and workspaces are properly maintained and operational.
• Assist in achieving productivity and performance metrics.
• Deliver and promote exceptional customer service.
• Assist customers with order-related questions, substitutions, and issue resolution.
• Support efficient customer pickup and delivery experiences when applicable.
• Resolve customer concerns in a professional and timely manner.
• Foster a customer-first culture focused on convenience and satisfaction.
• Assist with training, coaching, and developing Home Shopping associates.
• Provide direction and support to team members throughout daily operations.
• Help communicate department expectations, goals, and performance standards.
• Promote teamwork, accountability, and a positive work environment.
• Provide leadership coverage in the absence of the Home Shopping Manager.
• Monitor order picking activities to ensure accuracy and product quality.
• Verify proper handling of substitutions and out-of-stock situations.
• Support accurate inventory practices to improve order fill rates.
• Ensure products are selected according to quality and freshness standards.
• Assist with monitoring and maintaining department supplies and equipment.
• Maintain compliance with all company safety programs and operating procedures.
• Ensure a safe environment for associates and customers.
• Support proper food safety, sanitation, and product handling practices.
• Identify and address safety concerns in a timely manner.
• Assist with accident prevention and incident reporting procedures.
• Support department sales, productivity, and profitability goals.
• Assist with labor management to meet budget expectations.
• Monitor operational trends and identify opportunities for improvement.
• Help drive customer growth and online order participation.
• Support implementation of company programs and promotional initiatives.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED