Assistant Patient Care Manager (RN) - SN1

Stanford Health Care•Redwood City, CA

11d•$87 - $115•Onsite

About The Position

The Assistant Patient Care Manager assists the Patient Care Manager with clinical management and administrative coordination of designated patient care units or services, supporting the achievement of unit goals and objectives. The role serves as a resource for the unit and a representative for the Patient Care Manager. It typically includes supervising patient care staff and operations for an assigned shift and/or coordinating administrative functions. The Assistant Patient Care Manager helps ensure consistent implementation and monitoring of organizational policies and standards of care, and has both clinical and administrative responsibilities. The position provides timely information and feedback to the Patient Care Manager and requires knowledge and application of personnel policies and collective bargaining agreement requirements. Unlike the Patient Care Manager, who has total responsibility and accountability for one or more units or services, the Assistant Patient Care Manager performs assigned and delegated responsibilities. The Assistant Patient Care Manager supports unit operations and staff through leadership, mentoring, supervision, and the delivery of quality, therapeutic, cost-effective patient care. The role may assume Patient Care Manager duties when delegated or during the manager’s absence, and coordinates patient care operations for an assigned shift. The position also facilitates staff orientation, training, development, coaching, and performance evaluation; monitors care processes and outcomes; supports unit planning and improvement activities; provides patient care as appropriate; and serves as a liaison to the Patient Care Manager. The position is based at Stanford Health Care. The schedule is listed as day shift, 10 hours. Stanford Health Care expects employees to follow its C-I-CARE patient-experience framework: anticipate patient needs, guide patients toward better outcomes, and coordinate care. The organization states that it is an equal opportunity employer and encourages qualified applicants from diverse backgrounds to apply.

Requirements

Bachelor’s degree in Nursing from an accredited college or university.
Two years of progressively responsible and directly related work experience.
Registered Nurse (RN) state licensure and/or compact state licensure.
Ability to contribute to health care policy formulation in partnership with a multidisciplinary team of health care providers.
Ability to delegate responsibly in accordance with others’ ability, preparation, standards of practice, and regulatory guidelines.
Ability to develop programs and lead process-improvement projects.
Ability to establish strategic direction and business plans for a functional group.
Ability to initiate and implement changes that improve the quality and safety of patient care delivery.
Ability to provide leadership, influence others to meet patient needs and shared goals, prioritize system resources, promote cooperation, and act as a role model, resource, and mentor.
Ability to supervise, coach, mentor, train, and evaluate work results.
Ability to use information and keep abreast of technology developments to communicate, manage knowledge, mitigate error, and support patient-care decision-making.
Knowledge of current nursing theories, principles, practices, standards, emerging technologies, techniques, approaches, and the health care system, including accountability for practice outcomes.
Knowledge of applicable laws, rules, regulations, accrediting and certifying standards, and hospital and unit standards, protocols, policies, and procedures governing nursing care.
Knowledge of organizational, administrative, fiscal, and personnel management principles and practices relevant to nursing in the broader health care context.
Knowledge of current health care and hospital organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas.

Responsibilities

Assist with operational aspects of designated patient care units while providing mentoring and leadership support to staff.
Supervise the provision of quality, therapeutic, and cost-effective patient care in accordance with practice standards, hospital protocols, policies, procedures, and desired patient outcomes.
Assist the Patient Care Manager with administrative and management functions and assume delegated duties and responsibilities, including in the manager’s absence.
Coordinate and direct patient care operations for an assigned shift on behalf of the Patient Care Manager.
Facilitate staff orientation, training, and ongoing development; assist with coaching, development, and corrective action as appropriate; and participate in ongoing and annual employee performance evaluations.
Monitor and evaluate patient care processes and outcomes to support competent, compassionate care, smooth workflow, and desired outcomes.
Interpret unit, department, and organizational philosophy, objectives, policies, and procedures to staff; communicate expectations and monitor staff performance.
Participate in unit goal and program planning and in the development and evaluation of programs and special projects as assigned.
Participate in and support unit-level continuous quality, process, and performance improvement and risk management programs.
Provide competent and compassionate patient care appropriate to the patient’s age and condition, serve as a role model and mentor, and assist with unit workload.
Serve as a liaison to the Patient Care Manager.