ASSISTANT PATIENT CARE MANAGER (Registered Nurse)- FT Days (8 Hour)

Stanford Health Care•Palo Alto, CA

3d•$87 - $115

About The Position

The Assistant Patient Care Manager assists the Patient Care Manager with clinical management and administrative coordination of designated patient care units or services. The role supports unit goals and objectives and serves as a resource for unit staff and representative of the Patient Care Manager. The Assistant Patient Care Manager typically supervises patient care staff and operations for an assigned shift and/or coordinates administrative functions as assigned, ensuring consistent implementation and monitoring of organizational policies and standards of care. The work combines clinical and administrative responsibilities and includes providing timely information and feedback to the Patient Care Manager, as well as applying personnel policies and collective bargaining agreement requirements. The role may assume Patient Care Manager duties when delegated or when the manager is absent; unlike the Patient Care Manager, it does not have total responsibility and accountability for the unit or service. The position provides and supports competent, compassionate care, staff development, quality improvement, and effective unit operations. The employee is expected to follow Stanford Health Care’s C-I-CARE framework to support patient- and family-centered interactions and an exceptional care experience.

Requirements

Bachelor’s degree in Nursing from an accredited college or university.
Two years of progressively responsible and directly related work experience.
Registered Nurse (RN) state licensure and/or compact state licensure.
Ability to contribute to health care policy formulation in partnership with a multidisciplinary team.
Ability to delegate responsibly in accordance with others’ abilities, preparation, standards of practice, and regulatory guidelines.
Ability to develop programs and lead process-improvement projects.
Ability to establish strategic direction and business plans for a functional group.
Ability to initiate and implement changes that improve the quality and safety of patient-care delivery.
Ability to provide leadership, influence others toward patient needs and shared goals, prioritize system resources, promote cooperation, and act as a role model, resource, and mentor.
Ability to supervise, coach, mentor, train, and evaluate work results.
Ability to use information and stay current with technology developments to communicate, manage knowledge, mitigate error, and support patient-care decisions.
Knowledge of current nursing theories, principles, practices, standards, emerging technologies, techniques, approaches, the health care system, and professional responsibilities and accountability.
Knowledge of applicable laws, rules, regulations, certifying and accrediting standards and guidelines, and hospital and unit standards, protocols, policies, and procedures for nursing care.
Knowledge of organization, administration, fiscal management, and personnel-management principles and practices relevant to nursing in the broader health care context.
Knowledge of current health care and hospital-system organization, administration, and trends sufficient to provide clinical management, leadership, coordination, and operational direction.

Responsibilities

Assist with operational aspects of designated units while mentoring and providing leadership support to staff; supervise quality, therapeutic, and cost-effective patient care according to practice standards, hospital protocols, policies, procedures, and desired outcomes.
Assist the Patient Care Manager with administrative and management functions and assume delegated duties and responsibilities, including in the manager’s absence.
Coordinate and direct patient care operations for an assigned shift on behalf of the Patient Care Manager.
Facilitate staff orientation, training, and ongoing development; assist with coaching, development, and corrective action as appropriate; participate in employee performance evaluations.
Monitor and evaluate patient-care processes and outcomes to support competent, compassionate care, smooth workflow, and desired outcomes.
Interpret unit, department, and organizational philosophies, objectives, policies, and procedures for staff; communicate expectations and monitor performance.
Participate in unit goals and program planning, program and special-project development and evaluation, and unit-level quality, process, performance-improvement, and risk-management programs.
Provide competent, compassionate patient care appropriate to patient age and condition; serve as a role model and mentor and assist with unit workload.
Serve as a liaison to the Patient Care Manager.
Provide timely information and feedback to the Patient Care Manager and apply relevant personnel policies and collective bargaining agreement requirements.
Support Stanford Health Care’s C-I-CARE patient-experience pillars: Know Me, Show Me the Way, and Coordinate for Me.