Assistant Parts Manager

Floyd's Truck Center•Hastings, MI

9d•Onsite

About The Position

The Assistant Parts Manager is responsible for working directly and/or indirectly with customers in Parts sales, following procedures to search and sell parts, and demonstrating teamwork with other departments and locations of the organization. This position may include supervisory responsibilities. The role involves assisting customers with their parts and accessories needs, suggesting supplementary products, handling telephone transactions, informing customers about new merchandise and sales, and efficiently filling orders for service technicians. A key aspect of the role is maintaining an up-to-date inventory control system and parts catalog, and ensuring merchandise displays are clean, stocked, and appealing. The Assistant Parts Manager will also become proficient with computer systems for parts management and periodically conduct physical inventory counts. This role directly supervises front-counter employees in the parts department, carrying out supervisory responsibilities in coordination with the Parts Manager, including interviewing, hiring, training, performance appraisal, and conflict resolution. The position ensures high-quality service for both external and internal customers, coordinates paperwork flow, and works with management to direct shipping/receiving and create processes for maximum customer satisfaction.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Spend most of your time working indoors in an air-conditioned area.
Sitting, standing, walking, bending/twisting/stooping, kneeling or squatting, reaching and/or lifting overhead on a regular basis.
Repetitive hand/finger movement, grasping/grabbing with hands, and pushing & pulling motions.
Climbing of stairs can be regular.
Lifting of weights from 25-50lbs is likely.

Nice To Haves

May include supervisory responsibilities.

Responsibilities

Work with customers to determine parts and accessories needs and explore merchandise in catalogs.
Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products.
Conduct telephone transactions courteously and promptly.
Inform customers and dealership staff regarding new merchandise, specials, and sales.
Take and fill orders for service technicians promptly and efficiently, helping them determine required parts and accessories.
Communicate with service technicians to verify parts and accessories requirements are met.
Make suggestions regarding specific parts and accessories that may be needed for each job.
Provide information regarding the associated cost of parts required on repair orders.
Keep inventory control system and parts catalog up to date.
Inform service personnel when back ordered or special-order parts are received.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and truck service.
Communicate knowledge to meet demands while maintaining good inventory turn ratios.
Work with the parts manager and aid in reaching set goals for profitability and sales of parts and accessories.
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Periodically carry out physical inventory of merchandise.
Directly supervise a designated number of front-counter employees in the parts department, as assigned by the Parts Manager.
Carry out supervisory responsibilities in coordination with the Parts Manager and follow the organizations policies and applicable laws.
Motivate, counsel, and monitor the performance of all parts staff.
Ensure that the same high-quality level of service provided to outside customers is also provided to internal dealership customers (service department).
Work with the Service Manager to ensure a timely turnaround of parts needed for repairs.
Provide technical assistance to parts department employees.
Coordinate a prompt, efficient, and timely flow of paperwork.
Work with the Parts Manager to direct shipping and receiving efforts.
Work with the Parts Manager to create processes that ensure maximum customer satisfaction.
Handle customer complaints immediately and according to the dealership’s guidelines.