Assistant Parts Manager

ABC Companies•Muncie, IN

7d•Onsite

About The Position

The Assistant Parts Manager supports the daily operations of the Parts Department by assisting with inventory management, shipping and receiving, warehouse operations, customer service, and team support. This role helps ensure parts are accurately received, organized, stocked, and distributed while maintaining efficient workflow throughout the warehouse and dock operations. Working closely with the Parts Manager, the Assistant Parts Manager supports productivity initiatives, employee development, inventory oversight, reporting, and operational continuity. This position serves as the primary backup to the Parts Manager and is expected to assume department leadership responsibilities during periods of absence, ensuring uninterrupted operations and consistent customer service.

Requirements

High School Diploma or equivalent required
Previous experience in parts operations, warehouse management, inventory control, or logistics preferred.
Experience in the transportation, heavy-duty truck, motorcoach, commercial vehicle industry preferred.
Knowledge of inventory management principles and warehouse operations.
Experience with shipping, receiving, purchasing, and freight coordination.
Experience leading projects, training employees, or supporting departmental operations preferred.
Proficiency with Microsoft Office Suite and inventory or ERP systems.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Inventory management and stock control
Shipping and receiving coordination
Warehouse and dock operations
Customer service and communication
Leadership and employee development
Organizational and time management
Problem-solving and analytical thinking
Computer proficiency and business systems knowledge
Attention to detail and accuracy
Ability to work independently and collaboratively

Nice To Haves

Associate's degree in Business, Supply Chain, Logistics, or related field preferred.
Previous experience in parts operations, warehouse management, inventory control, or logistics preferred.
Experience in the transportation, heavy-duty truck, motorcoach, automotive, or commercial vehicle industry preferred.
Experience leading projects, training employees, or supporting departmental operations preferred.

Responsibilities

Collaborate with the Parts Manager to oversee inventory levels, stock control, cycle counts, inventory accuracy, and replenishment activities.
Assist with purchasing activities to maintain appropriate inventory levels and support operational needs.
Oversee rack preparation and warehouse organization to maximize efficiency and inventory accuracy.
Coordinate inbound inventory volume and ensure timely receiving, inspection, and stocking of incoming shipments.
Monitor inventory movement and assist with inventory reconciliation.
Ensure parts are properly labeled, stored, and readily accessible.
Support daily shipping and receiving operations to ensure timely processing of inbound and outbound freight.
Coordinate dock activities to maintain efficient material flow and minimize delays.
Oversee order sorting and staging to ensure accurate fulfillment and distribution.
Verify shipment accuracy and resolve discrepancies with vendors, carriers, and internal departments.
Respond to customer inquiries and internal parts requests in a professional and timely manner.
Support technicians, service personnel, and customers by locating and providing required parts.
Assist in resolving inventory, order, and shipping issues while maintaining high levels of customer satisfaction.
Provide operational support across the Parts Department to ensure uninterrupted workflow.
Assist the Parts Manager in overseeing the daily operations of the Parts Department to ensure efficient workflow and exceptional customer service.
Support employee onboarding, training, coaching, and professional development.
Assist with scheduling, staffing coordination, and workload distribution.
Serve as the acting department leader during the Parts Manager's absence, handling daily operational decisions and supporting team performance.
Partner with the Parts Manager on hiring, employee coaching, performance management, corrective actions, and workforce planning as needed.
Collaborate with the Parts Manager to monitor departmental productivity and implement continuous improvement initiatives.
Generate operational reports related to inventory, shipping, receiving, and departmental performance metrics.
Provide basic IT support for department systems and technology as needed.
Serve as backup for department personnel during planned and unplanned absences.
Support the Parts Manager with continuous improvement initiatives and special projects.
Maintain compliance with company policies and applicable OSHA, EPA, DOT, and workplace safety requirements.
Promote a clean, organized, and safe warehouse and dock environment.
Perform additional duties and special projects as assigned.