Assistant Parking Facilities Manager

ABM • Austin, TX

1d

About The Position

The Assistant Parking Facilities Manager supervises and coordinates ABM Facilities Services employees who provide parking services. The role assists with oversight of parking operations, including staffing, facility management, revenue optimization, and customer service. It supports operational best practices, safety and quality programs, personnel administration, budgeting, vendor oversight, financial processes, reporting, and development of new business opportunities. The position reports daily to the ABM Branch Manager and executive levels and works with administrative, human resources, financial, quality control, and safety teams.

Requirements

• At least 3 years of experience in parking operations leadership and/or valet operations.
• Strong leadership and team-building skills, including the ability to motivate and empower employees.
• Excellent analytical and problem-solving abilities and a track record of improving operational efficiency and performance.
• Proficiency in parking management software systems and technology solutions.
• Exceptional communication and interpersonal skills and the ability to interact effectively with clients, employees, and stakeholders at all levels.

Nice To Haves

• Parking operations leadership or valet experience in the facility management or hospitality industry.

Responsibilities

• Develop, implement, direct, and support best practices, ABM policies and standards for quality management, job and site safety, and personnel administration.
• Promote positive employer, employee, and customer relationships.
• Implement employee training and skill-enhancement programs and structured disciplinary procedures.
• Maintain positive customer relations from property management through senior executive levels.
• Support budget preparation and vendor or contractor oversight, manage costs, and identify and implement cost-saving projects.
• Oversee and support ABM administrative, budgetary, and financial procedures, processes, and standards.
• Develop and submit professional written reports, surveys, and correspondence on time.
• Support development of new business opportunities for ABM.
• Adhere to and enforce location initiatives to optimize parking operations and drive revenue growth.
• Ensure parking team performance goals align with organizational objectives and client expectations; monitor KPIs and financial metrics and identify areas for improvement.
• Train and coach parking attendants, valet leads, and support staff, fostering excellence and accountability.
• Assist with staffing schedules and assignments to ensure adequate coverage and efficient operations.
• Assist with daily parking facility operations, including entrance and exit management, valet operations, traffic flow, and maintenance activities.
• Enforce parking policies, regulations, and safety protocols for patrons and staff.
• Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues.
• Audit, review, and enforce parking payment systems and procedures, including cash handling, credit card processing, and mobile payment options.
• Analyze revenue trends and performance data to identify revenue-enhancement and cost-optimization opportunities.
• Foster a customer-centric culture and ensure staff provide courteous, efficient service.
• Address customer inquiries, complaints, and escalations promptly and professionally.
• Implement service improvements based on customer feedback and satisfaction surveys.
• Perform other related duties incidental to the work described.

Benefits

• ABM offers a comprehensive benefits package; details are available through its Annual Benefits information for staff and management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed