Assistant Outlet Manager

Loews Hotels•Los Angeles, CA

1d•$70,304 - $76,300•Onsite

About The Position

This position is responsible for the overall management of the respective restaurant, to include: staffing, training, scheduling employees, planning and coordinating all restaurant activities to ensure efficient operation of the department. Producing a quality product which exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.

Requirements

Experience in restaurant management
Ability to train and supervise employees
Knowledge of budgeting and forecasting
Understanding of cost control and payroll management
Excellent customer service skills
Ability to handle guest complaints and resolve issues
Proficiency in handling guest checks and payment transactions
Ability to maintain cleanliness and excellent condition of equipment and work area
Knowledge of emergency procedures
Compliance with safety regulations and procedures
Compliance with hotel policies and rules
Ability to remain current with hotel information and changes
Compliance with hotel uniform and grooming standards

Nice To Haves

Experience in a hotel environment
Familiarity with Loews Corporation goals and standards

Responsibilities

Greets and seats guests as needed and ensure total guest satisfaction
Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
Provides floor coverage as needed
Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
Plans 30/60/90 day forecast, yearly budget, and employee needs.
Promotes within and outside of the hotel to generate sales
Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
Directs staff towards the goals of the Loews Corporation as defined by management
Ensures proper handling of guest checks and payment transactions
Intercedes and/or fills in for employees should need occur
Trains or supervises the training of all department employees
Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
Is polite, friendly, and helpful to the guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with safety regulations and procedures
Complies with hotel policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Other duties as assigned