Assistant Operations Supervisor

The Greenbrier Hotel

4d • Onsite

About The Position

This position is for a Bag Room Supervisor in the Golf Department. The role requires a strong understanding of the game of golf, excellent organizational and leadership skills, and the ability to manage a staff of 25. The supervisor will be responsible for customer interaction, problem-solving under pressure, and overseeing daily operations of the bag room.

Requirements

• High School Diploma or G.E.D. and some college.
• 4 years in the golf business.
• Thorough knowledge of the game of golf.
• Prior demonstration of organizational skills.
• Prior supervisory experience or at least prior leadership demonstration in a golf bag room environment.
• Ability to speak clearly, quickly, and accurately.
• Ability to lead, motivate, and delegate responsibilities.
• Ability to communicate with a variety of people.
• Polished telephone etiquette.
• Mechanical knowledge.
• Some golf cart maintenance knowledge.
• Golf equipment and repair knowledge.
• Office equipment experience.
• Computer skills.
• Typing skills – 20 words per minute.
• Standing 8 – 10 hours per day.
• Lifting 10 – 20 pounds on a daily basis.
• Some bending and stooping.
• Must be mobile at all times.
• Ability to walk quickly up and down hills.
• Must be able to adapt to changing conditions throughout the day.
• Must be able to work in wind and rain.
• Very detail oriented.
• Highly organized.
• Must be able to read and analyze starters sheets, and tournament pairings.
• Neat and tidy.
• Must be effective while performing several different duties simultaneously.
• Prioritize and reprioritize constantly.

Nice To Haves

• Some college

Responsibilities

• Manage and lead a staff of 25 bag handling personnel.
• Interact with customers and provide excellent service.
• Solve problems under pressure and make quick decisions.
• Communicate effectively with staff and a variety of people.
• Oversee the operations of the golf bag room.
• Perform weekly scheduling for the staff.
• Evaluate subordinate performance verbally and in writing.
• Complete assignments and meet deadlines.
• Perform multiple duties simultaneously and prioritize tasks.
• Operate range ball machine and range ball picker.
• Perform some golf cart maintenance.
• Handle starters sheets and tournament pairings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED