Assistant Operations Manager

EOS•San Francisco, CA

19h•Onsite

About The Position

The Assistant Operations Manager supports the overall management of the Housekeeping and Food & Beverage departments by assisting in the coordination of daily operations, ensuring exceptional guest service, maintaining quality standards, and promoting operational efficiency. This position works closely with department leaders and team members to uphold brand standards, enhance guest satisfaction, and achieve departmental goals.

Requirements

Previous hotel or hospitality experience, preferably in Housekeeping, Front Office, Food & Beverage, or Banquets.
Prior supervisory experience preferred.
Strong communication, organization, and problem-solving skills.
A hands-on leadership style and willingness to support multiple areas of the hotel.
Strong attention to detail and a passion for guest service.
Ability to remain calm and professional in a fast-paced environment.
Ability to stand and walk for extended periods throughout the workday.
Ability to lift, push, pull, and carry up to 25 pounds.
Ability to navigate all areas of the hotel, including guest rooms, kitchens, storage areas, and event spaces.
Management may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.

Nice To Haves

Associates or Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Equivalent hospitality experience may be considered in lieu of formal education.
Experience with Hyatt, OPERA, HotSOS, Micros or hotel service systems is a plus.

Responsibilities

Assist with Housekeeping operations to help ensure guest rooms, public areas, and back of house spaces meet cleanliness and quality standards.
Support Brick & Beam with restaurant operations, guest service, staffing needs, and service flow.
Assist with banquet operations, including event setup, execution, service support, and breakdown.
Support the Front Desk team as needed with arrivals, departures, guest requests, guest recovery, and lobby presence.
Partner with department leaders and managers to monitor daily operational needs and staffing support.
Walk the property regularly to identify guest facing opportunities and assist with timely follow-up.
Help respond to guest concerns with urgency, professionalism, and care.
Coach and support associates to deliver warm, efficient, and consistent service.
Assist with maintaining hotel standards, safety procedures, brand expectations, and operational policies.
Communicate effectively with leaders, associates, and guests to ensure a seamless operation.
Support special projects, training efforts, and other operational needs as assigned.
Ensure compliance with all federal, state, and local regulations.
Maintain emergency response procedures and safety protocols.
Conduct regular safety audits and training sessions.
Ensure proper documentation of incidents, accidents, and corrective actions.