Showroom & Sales-Driven Assistant Operations Manager

Garden State Tile Distributors•Bethlehem Township, PA

10h•$50,000 - $60,000•Onsite

About The Position

Garden State Tile is seeking a dynamic, high-energy Assistant Operations Manager to co-lead our Bethlehem, PA branch. In this role, you will work side-by-side with the Operations Manager to oversee daily business goals, inspire staff, and deliver an unforgettable "concierge-level" customer experience. You are the ultimate team player, ready to step into the Operations Manager's shoes when they are away or jump into the warehouse or showroom to help the team win.

Requirements

Service-first leader with a "concierge" mindset.
Sales-driven professional who loves the details of luxury design.
Proven leadership, communication, and team-building skills.
Strong multitasking abilities in a fast-paced retail/warehouse environment.
Tech-savvy with the ability to quickly learn proprietary inventory and CRM software.
Flexible schedule to cover operational needs, including evenings and Saturdays.
Proactive mindset.

Responsibilities

Assist the Operations Manager with daily goals, scheduling, and personnel needs while stepping up in their absence.
Foster a fully motivated environment through active delegation, continuous training, and daily support.
Deliver memorable guest experiences and build authentic relationships with builders, designers, and contractors.
Assist warehouse with issues, problems, coverage, cycle counts, inventory adjustments.
Cross-train thoroughly in the showroom to provide seamless coverage and act as the primary backup resource.
Implement strategies to boost sales and efficiency.
Assist with order tracking, deliveries, and cycle counts while maintaining a spotless showroom.
Utilize Epicor Prophet P21 and Microsoft Office to efficiently run the barcoding process.
Cross-train across showroom and warehouse positions to ensure all daily output needs are met.
Visit local competitors quarterly to stay ahead.